Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Quiet and clean. Close to highways.
Comment from Hotel Management
17 Jun 2024 by Aleni, Hotel Management
Thank you for your feedback! We're delighted to hear that you found our hotel quiet and clean. Our team is committed to providing a comfortable experience, and we look forward to hosting you again soon!
by A verified traveler
Posted 16 Jun 2024
Very nice
Comment from Hotel Management
17 Jun 2024 by Mike , Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had a very nice stay with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Mike, Hotel Management
Thank you for taking the time to leave a review. We appreciate all feedback, as it helps us improve our services. If there's anything specific you'd like to share about your experience, please feel free to reach out to us directly. We strive to provide the best possible stay for all our guests.
by A verified traveler
Posted 5 Jun 2024
Coffee shop on the property was convenient.
Comment from Hotel Management
7 Jun 2024 by Mike, Hotel Management
Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay and found our on-site coffee shop to be convenient. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Jun 2024
Ellie and Aleni were awesome! Loved the hotel stay and Chophouse.
Comment from Hotel Management
2 Jun 2024 by Mike, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that Ellie and Aleni made your stay special and that you enjoyed our hotel and The Bloomington Chophouse, our award winning restaurant. We agree; Ellie and Aleni ARE awesome. Thank you for recognizing them and their great hospitality. We look forward to welcoming you back soon!
by A verified traveler
Posted 28 May 2024
I would give this property 6 stars if I could. The staff was so friendly and helpful. The lady who checked us in was really nice. There was shuttles to the Mall of America where we spent most of our time and a shuttle to and from the airport. Each driver we had was just really great. Regarding the hotel, the pictures don't do this hotel justice. To me, it kind of looks plain in the pictures but when we got to the hotel, the room actually looks very sleek. The TV had my name on it! I thought that was pretty cool. I don't normally drink hotel coffee because it doesn't taste good but this was delicious. This was totally my style and I had to keep calling to see if housekeeping could send more up. HAHA! Then you get to dining. The little lady that took care of us was so nice and friendly. She deserves to be praised but I don't think we asked for names. She had short black hair. She was so informative and helpful to answer all the questions we had about the menu. This was my first experience staying at a Hilton Hotel and this has become my favorite. Thanks for an amazing stay!
Comment from Hotel Management
28 May 2024 by Aleni, Hotel Management
ChatGPTThank you for your outstanding review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's wonderful to know that our friendly and helpful staff, from check-in to shuttle drivers to dining, made your stay memorable. We're glad you found our accommodations even better in person, with sleek design and personalized touches like the TV greeting. We're also delighted that you enjoyed our delicious coffee and had a great dining experience. We'll be sure to pass along your compliments to our team members. Thank you for choosing us as your favorite Hilton Hotel – we can't wait to welcome you back for another amazing stay in the future!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Mike, Hotel Management
Dear [Guest's Name],Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a positive experience during your stay with us.It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 22 May 2024
The staff was very hospitable.
Comment from Hotel Management
22 May 2024 by Mike, Hotel Management
Thank you for your wonderful review! We're delighted to hear that our staff made your stay so enjoyable. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
I landed and Jeff from the hotel shuttle service texted me before I got to baggage claim. He was awesome. My room was nice too with comfy beds, nice shower, cleanliness, overall a great place
Comment from Hotel Management
20 May 2024 by Aleni, Hotel Management
Thank you for taking the time to share your wonderful 5-star review! We're delighted to hear that you enjoyed your stay and our services. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Safe travels!
by A verified traveler
Posted 20 May 2024
The card key system needs replacing. I had to either wait for service department to come make me a new card or go from 7th floor to the front desk to get a new card. I had to get 4 new cards during the 3 night stay. all the hotel staff acknowledged it was an issue.
Comment from Hotel Management
20 May 2024 by Mike, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with our card key system during your stay. We understand how frustrating it must have been to repeatedly get new cards and the impact it had on your overall experience.Your feedback is incredibly valuable, and it helps us improve our services. We are in the process of upgrading our key card system to provide a more seamless and reliable experience for our guests.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future for a much improved stay.
