Ratings based on 615 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
Easy check in, easy parking lot, decent pool area.
Clean and quiet.
Only wish breakfast was included.
Comment from Hotel Management
19 Mar 2024 by Customer Service, Hotel Management
Chan, thank you for sharing your experience at Hilton Garden Inn Minneapolis Eden Prairie. We're delighted to hear that you appreciated the simplicity of the parking and check-in process, as well as the tranquility and cleanliness of the hotel. We understand your desire for complimentary breakfast and recommend looking at our package options during your next visit. They may provide the added value you are seeking. We're looking forward to your return.
by A verified traveler
Posted 11 Mar 2024
Very nice hotel!
The only thing that surprised me was the slippery pool deck. My sister slipped on her way to get a towel. The girls we visited with in the hot tub said that the last time they stayed one of them fell getting into the hot tub (because the steps are slanted) and bruised her hip, and they witnessed a lady who slipped and fell hitting her head on the concrete wall!
These are safety issues that should be addressed immediately. There is no excuse for this!
Comment from Hotel Management
12 Mar 2024 by Customer Service, Hotel Management
Paula, it's pleasing to know you found Hilton Garden Inn Minneapolis Eden Prairie very agreeable. Concerning the pool area safety, be assured that our team's paramount priority is the safety and comfort of our valued guests. Your feedback is essential for us to review our current measures. We do appreciate your thoughtful input and are looking at ways to continuously enhance our guest experience. We hope to welcome you back for a better stay.
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Customer Service, Hotel Management
Sergio, thank you for leaving a rating for your recent stay at Hilton Garden Inn Minneapolis Eden Prairie. We're pleased to learn that you had a good experience with us and hope to make it an even better one during your next visit.
by A verified traveler from Albert Lea
Posted 19 Feb 2024
Very few places to eat. Ice maker not working. 1 elevator Not working. No kitchen staff for happy hour even though they were advertising for it. Very loud with banquet going on. Lots of kids running up and down the hallways.
Comment from Hotel Management
20 Feb 2024 by Customer Service, Hotel Management
Michael, thank you for your feedback. We're pleased to hear you chose us for your stay. We acknowledge your concerns about the dining options in the area, as well as our hotel not fully meeting your expectations. We apologize you encountered some inconveniences with the elevator and the ice maker. Our team members are dedicated to providing the best comfort for our guests and your input allows us to address these issues. We also regret any disturbance you experienced due to an event at our location. We aim for a pleasant environment for all our guests and we appreciate your understanding. We will strive to do better in the future. We hope to have the chance to welcome you back soon.
by A verified traveler from Albert Lea
Posted 18 Feb 2024
One elevator not working. Ice machine not working. Said there was appetizer specials at a specific time but did not have it.
Comment from Hotel Management
18 Feb 2024 by Customer Service, Hotel Management
Michael, it's great to see you appreciated your stay at Hilton Garden Inn Minneapolis Eden Prairie despite the minor inconveniences you've encountered. We understand there were some unforeseen facility issues and missed opportunities for certain amenities. Please rest assured our team is proactive in resolving these unforeseen eventualities and enhancing guest experiences. Thanks for flagging, and we hope to have the chance to deliver an even better stay in the future.
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
5 Feb 2024 by Customer Service, Hotel Management
Daun, your perfect rating suggests you had an exceptional stay at Hilton Garden Inn Minneapolis Eden Prairie. We greatly value your acknowledgement and we look forward to hosting you again on future trips.
by A verified traveler
Perfect location for suburban neighborhood stay!
Posted 14 Dec 2023 on HotelsI love the location of this hotel. It’s 3-4 miles from the neighborhood my parents live in and I grew up in, so it was the ideal place to stay when in town visiting my parents. VERY close to food options, shopping options and accessible to get around town.
The hotel was beautiful and the rooms fairly updated.
My only frustration is with the toilet that ran until the stopped was shut manually a few times and some of the bathroom floor tiling coming up.
The suite with a living room had a lot of space when planning to stay more than a few days.
Comment from Hotel Management
14 Dec 2023 by Customer Service, Hotel Management
Abigail, thank you for your thoughtful review. It's delightful to learn you appreciated Hilton Garden Inn Minneapolis Eden Prairie's strategic location and aesthetically pleasing ambiance. We're also glad the ample space in your suite contributed to your overall comfort, especially for a prolonged stay. However, we also understand that certain aspects related to your suite's bathroom could have been better, and we assure you, these concerns are being addressed promptly. We look forward to welcoming you back during your next visit to your parents.
by A verified traveler
Posted 6 Dec 2023
I got charged twice deposit
Comment from Hotel Management
6 Dec 2023 by Customer Service, Hotel Management
Hellen, we regret to hear about the financial mix-up during your stay. Misunderstandings like this are certainly not in line with our usual methods. We encourage you to contact us directly at 952-995-9000 to discuss the situation. Rest assured, we're committed to satisfying our guests and value your business.
by A verified traveler
Posted 5 Dec 2023
Nice clean place
Comment from Hotel Management
5 Dec 2023 by Customer Service, Hotel Management
Richard, it's delightful to learn that you enjoyed your stay at Hilton Garden Inn Minneapolis Eden Prairie. We strive to provide a clean and comfortable environment for all our guests. We appreciate your feedback and hope to welcome you back in the near future.
by A verified traveler
Posted 2 Dec 2023 on Travelocity
Dining in hotel. Staff very helpful
Comment from Hotel Management
5 Dec 2023 by Customer Service, Hotel Management
Marion, thank you for sharing your experience! We're glad to know you enjoyed the dining offerings at Hilton Garden Inn Minneapolis Eden Prairie and found our team members quite accommodating. We hope to welcome you back for another wonderful stay in the near future.
