Ratings based on 342 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Never looked at television; I left after three days. Very frustrating
Comment from Hotel Management
17 Jun 2024 by Hotel Management , Hotel Management
Dear Anthony, Thank you for sharing your experience with us. We apologize if there were any frustrations during your stay regarding the television. Your comfort is important to us, and we regret that we fell short of your expectations. Should your travels bring you back to the area, we hope to welcome you again for a more enjoyable experience.Sincerely,Hotel Management
by A verified traveler
Posted 13 Jun 2024
The floors in my room where sticky and the bathroom was dirty
Comment from Hotel Management
14 Jun 2024 by Hotel Management , Hotel Management
Dear Natalie, Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered with the sticky floors and dirty bathroom. This does not meet our standards, and we are addressing this with our housekeeping team to ensure thorough cleaning and maintenance. Your feedback is valuable, and we hope to welcome you back for a more satisfactory stay.Sincerely,Hotel Management
by A verified traveler
Posted 8 Jun 2024
Room needed a deep clean, crud on the walls and the floor was slimy
Comment from Hotel Management
9 Jun 2024 by Hotel Management, Hotel Management
Dear Lisa, Thank you for writing a review of our hotel. Providing comfortable and up-to-date accommodation is always our motto. We apologize for the discomfort and frustrations caused by the cleanliness issues in your room and will work with our housekeeping team to improve them. Please revisit us and allow us to serve you with better memories! Sincerely,Hotel Management
by A verified traveler
Posted 4 Jun 2024
I liked the location but service was not good.
Comment from Hotel Management
5 Jun 2024 by Hotel Management , Hotel Management
Dear Yer, Thank you for your feedback. We are glad you liked our location. However, we apologize for the service shortcomings you experienced. Your comments are important to us, and we will address these issues with our team to ensure better service in the future. We appreciate your input and hope to improve your experience next time in your future stay at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 1 Jun 2024
The lobby was dirty. Front desk agent didn't know what he was doing. Didn't seem safe. They didn't have a room I reserved. No problem. I went down the street to Comfort Inn. Much better.
Comment from Hotel Management
1 Jun 2024 by Hotel Management , Hotel Management
Dear Hillary, Thank you for your feedback. We apologize for the cleanliness of the lobby, the service issues, and not having your reserved room available. This is not reflective of our standards. We are addressing these concerns to improve our services. We appreciate your input and hope to have the chance to better serve you in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 May 2024
I would not stay again!
Filthy room
People hanging out in front of entrance.
Front entrance not marked.
The entire place wreaks of cigarette smell & filth! Room was loud...main highway right outside window. People playing loud music.
Worst place ever!
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 24 May 2024
It’s like an apartment & in top condition
Comment from Hotel Management
25 May 2024 by Hotel Management , Hotel Management
Dear Christine, Thank you for your kind words! We're delighted to hear that you enjoyed your stay and found our accommodations to be in top condition. Providing a comfortable and homely atmosphere for our guests is our utmost priority. Your satisfaction is our motivation, and we're thrilled that you felt like you were in an apartment during your time with us. We look forward to welcoming you back to Extended Stay America for another wonderful stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
It’s was good just your average hotel
