Ratings based on 239 Verified Reviews
3.4 Room cleanliness
2.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 15 Apr 2024
Cockroaches in our room. Horrible!
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Dear Bobbi, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all the necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We apologize for any inconvenience you may have experienced and hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 13 Apr 2024
by A verified traveler from Fort Lauderdale
Posted 2 Apr 2024
I was denied a room even though i paid in full
Comment from Hotel Management
3 Apr 2024 by Hotel Management, Hotel Management
Dear Sherriann, Thank you for sharing your feedback on your recent visit. We apologize for any inconvenience you experienced due to not receiving the room you booked. This does not align with our usual standard. Although we cannot speak on behalf of the agent who assisted you with your reservation, we apologize for any inconvenience and frustration this must have caused. Your satisfaction is important to us; we strive to provide excellent service. We appreciate your understanding and hope to have the opportunity to accommodate you in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Mar 2024
Clean and has everything we need! Breakfast is okay, nothing much to eat. Downside is no housekeeping daily so we out of toilet papers! Otherwise the price is good! Didnt see any bugs or roach!!! Will stay again. Building is newly updated.
Comment from Hotel Management
28 Mar 2024 by Hotel Management, Hotel Management
Dear Zoua, We're delighted you enjoyed your Extended Stay America stay! Our team appreciates your positive feedback on our cleanliness and amenities. However, we apologize for any inconvenience you experienced with the housekeeping issues; as extended stays, we do housekeeping every week. We appreciate your understanding and regret any oversights. We will ensure that your future stays are seamless. Thank you for choosing us, and we look forward to welcoming you back soon so you can enjoy our newly updated facilities!Sincerely,Hotel Management
by A verified traveler
Posted 25 Mar 2024
Clean and staff was helpful and well mannered.
by A verified traveler
Posted 25 Mar 2024
Breakfast they offer is just grab and go like muffins and coffee. Some oatmeal but you just get it and eat in your room. No actual breakfast lounge compare to other hotel that offer breakfast.
Comment from Hotel Management
25 Mar 2024 by Hotel Management, Hotel Management
Dear Rommel, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your insights regarding our grab-and-go breakfast offerings and apologize for failing to meet your expectations. Your comments are invaluable as we continually strive to enhance our guests' experiences. Should your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more enjoyable stay. Thank you again for your feedback, and we look forward to welcoming you back in the future.Sincerely,Hotel Management
by A verified traveler from North Saint Paul
Posted 19 Mar 2024
They don’t have the amenities it says they offer. I specially ask for what I need and most of the time they don’t have coffee maker toaster and plates silverware
Comment from Hotel Management
20 Mar 2024 by Hotel Management , Hotel Management
Dear Jennifer, Thank you for staying with us and for leaving a review. We apologize for any inconvenience caused by the lack of amenities during your stay. Your feedback is crucial, and we're actively working to ensure all listed amenities are consistently available for our guests. Measures are being implemented to address any discrepancies and improve our inventory management process. Your satisfaction is our priority, and we regret falling short of your expectations. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this to our attention and we hope you reconsider staying with us again.Sincerely,Hotel Management
by A verified traveler
Posted 13 Mar 2024
We booked this hotel very late, but it let me complete the booking process. We drive an extra 15 miles to get there only to be told that the night audit had already started and he couldn't check us in, I would be refunded what I was charged.
Obviously upset I left to the parking lot, then went back in and he said audit only takes about an hour and he could check us in after that. But since it would be considered an early check in they would charge me $10 for every hour before normal check-in time, mind you this was at 2am.
Would not recommend this place if your running late or anything like that I can't say anything about the building because I never made it in.
Comment from Hotel Management
14 Mar 2024 by Hotel Management, Hotel Management
Dear Chris, Thank you for choosing us and sharing your thoughtful review. We sincerely apologize for the inconvenience you experienced with your check-in at our hotel. It's disappointing to learn about the confusion and frustration you encountered upon arrival, and we understand how frustrating it must have been after a long drive. Please know that this is not indicative of our usual service standards. We appreciate your feedback and will use it to ensure a smoother experience for our guests in the future. We hope you will give us another opportunity to welcome you back and show you the seamless visit you deserve.Sincerely,Hotel Management
