Ratings based on 988 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
I stayed for two nights to attend a conference and the hotel was quiet, comfortable and clean. The airport shuttle was punctual and convenient.
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Shona,We're thrilled to hear that your stay at our hotel during the conference was quiet, comfortable, and clean. Ensuring our guests have a peaceful environment to rest is a top priority for us, and we're glad to see that reflected in your experience. Our punctual and convenient airport shuttle service aims to make your travels as seamless as possible, providing added convenience to your stay. Your satisfaction is paramount to us, and we appreciate your feedback.
by A verified traveler
Posted 6 May 2024
The room had dirty towels and hair on the bed. I slept on the couch. The area and hostesses were amazing. The shuttle driver absolutely the best ever
Comment from Hotel Management
7 May 2024 by Guest Relation Management , Hotel Management
Hi Amanda,Thank you for sharing your feedback following your recent stay with us. Your comments regarding the noise from the fridge and the issues with the heating system are concerning, and we have immediately notified our maintenance team to address these matters promptly. Your feedback is invaluable as we continually strive to improve our services. We sincerely hope that you will reconsider and give us another opportunity to exceed your expectations in the future.
by A verified traveler from Ocala
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Guest Relations Specialist, Hotel Management
Hi Sandy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 30 Apr 2024
The industrial toilet in the middle of bathroom counter.
The shower curtains very worn
Water damage around the window and AC/heat.
Used hair clip on floor.
Comment from Hotel Management
1 May 2024 by Guest Relation Management, Hotel Management
Hi Jerry,Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback regarding the industrial toilet placement, worn shower curtains, water damage around the window and AC/heat, as well as the presence of a used hair clip on the floor, has been shared with our housekeeping and maintenance teams. We will address these issues immediately to ensure that such oversights do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
7 May 2024 by Guest Relation Management , Hotel Management
Hi anya,Thank you for choosing us for your accommodation needs. If you have any specific feedback or suggestions for how we can make your next stay even better, please don't hesitate to contact us. We're always eager to hear from our guests and strive to provide the best possible experience. We hope to hear and host you again soon!
by A verified traveler
Posted 14 Apr 2024
Skirting on beds were dirty, towels looked dirty. Carpet is dingy and stained
Comment from Hotel Management
16 Apr 2024 by Guest Relation Management , Hotel Management
Hi Brittney,We appreciate your for sharing this. Maintaining a clean and comfortable environment is a top priority for us, and rest assured we take your comments seriously. We will address these issues promptly with our housekeeping team to ensure that such oversights do not occur in the future. We hope to welcome you back and provide you with the exceptional service and cleanliness you deserve.
by A verified traveler
Posted 14 Apr 2024
Hotel room was clean and staff was excellent
Comment from Hotel Management
16 Apr 2024 by Guest Relation Management , Hotel Management
Hi Scott,Thank you so much for the perfect rating during your recent stay with us! We're delighted you enjoyed and had a wonderful experience with our staff and clean rooms. We look forward to welcoming you back for another exceptional stay!
by A verified traveler
Posted 5 Apr 2024
Enjoyed our stay.
Comment from Hotel Management
6 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Therese,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 24 Mar 2024
Our room was very messy. Didnt vacuum or dust the room. Stain on shower curtin. Rose petals not from us under everything. Very poor experience.
Comment from Hotel Management
26 Mar 2024 by Guest Relation Management , Hotel Management
Hi Sammy,Thank you for bringing this to our attention. We have already taken immediate steps to address the issues you've highlighted, including ensuring thorough cleaning and inspection procedures are in place to prevent such oversights in the future. Additionally, we will ensure our housekeeping team is constantly meeting our high standards of cleanliness. Your feedback is invaluable to us as it helps us to improve and provide the exceptional service that our guests deserve. We hope that you will consider giving us another opportunity to exceed your expectations on your next stay with us!
by A verified traveler from Longwood
Posted 18 Mar 2024
The heater in the room was making a very loud knocking noise in my room the whole night. One of the lamps didn't work. The shower I got was actually for a disabled person...and I'm not disabled. Water kept draining out of the shower since there was no guard to catch it, so I had to use a lot of towels.
Comment from Hotel Management
19 Mar 2024 by Guest Relation Management, Hotel Management
Hi Kaylania,It's truly disappointing to hear about the loud knocking noise from the heater, the malfunctioning lamp, and the inconvenience with the shower. Rest assured, we take your feedback seriously, and we will address these issues with our maintenance and housekeeping teams to ensure they are promptly resolved and do not occur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.
