Ratings based on 684 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Nice, clean, friendly hotel and great location for visiting family in Forest Lake, MN.
by A verified traveler
Posted 28 May 2024
by A verified traveler from Webster
Posted 12 May 2024
Nice clean room early check in
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 23 Apr 2024
We were assigned to a room next to a defective pool pump. Staff was aware. Very distracting- should have blocked room until repaired
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 1 Apr 2024
It is confusing how to enter the property when coming off I-35. The bed was uncomfortable, and I could hear the people in the next room arguing and swearing. I could also hear a lot of thumping noises and doors closing. The breakfast in the morning was not ready until at least one hour past the time it was supposed to start. Many people had to leave before they got breakfast. My elderly parents sat for an hour waiting for scrambled eggs.
Comment from Hotel Management
19 Apr 2024 by Kate, Hotel Management
It's unacceptable that breakfast wasn't ready on time, causing inconvenience for you and other guests. We'll investigate what led to the delay and implement measures to ensure prompt service in the future. We're truly sorry that the bed was uncomfortable and that you were disturbed by noise from neighboring rooms. Please accept our sincerest apologies for any inconvenience.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Kate, Hotel Management
Thank you Rose
by A verified traveler
Posted 31 Mar 2024
I didn’t like that they aren’t serving hot breakfast in the morning that’s one of the main reasons I chose this place otherwise I wouldn’t have spent that much money
Comment from Hotel Management
19 Apr 2024 by Kate, Hotel Management
We appreciate you taking the time to share your feedback with us. We understand that the availability of a hot breakfast is important to our guests, and we're sorry to hear that it wasn't available during your stay. We strive to provide a satisfying experience for all our guests, and we regret any disappointment caused by this. Your comments are valuable to us, and we'll take them into consideration as we continue to improve our services. Thank you for choosing our place, and we hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 29 Mar 2024
Wasn’t the cleanest place but acceptable
Comment from Hotel Management
19 Apr 2024 by Kate, Hotel Management
Thank you for taking the time to share your feedback with us. While we're glad to hear that your overall experience was acceptable, we're sorry to learn that cleanliness fell short of your expectations. Please know that we take cleanliness very seriously, and we'll be addressing this issue to ensure a higher standard in the future. We appreciate your valuable input and hope to have the opportunity to exceed your expectations on your next visit.
