Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Good experience with staff
by A verified traveler
Posted 1 Jun 2024
The hotel and staff are great…. Right next door is a hotel that looks to have a transient population and they tend to go across both properties which makes you feel a little unsafe if you come back later in the evening
by A verified traveler from San Francisco
Posted 30 May 2024
All good!!!!
by A verified traveler
Posted 29 May 2024
We were given the OK to check in at 3pm with the set room I had paid for, which is King size. Upon arrival the gentleman checking us in was rude and down graded our room to a queen size. My husband is a big man and the queen was not comfortable. The gentleman was rude about our requests and was not helpful
Comment from Hotel Management
29 May 2024 by Tracy, Hotel Management
Thank you for taking the time to leave a review for the Sonesta San Jose! I am sorry that your visit did not meet your standards. We will address this directly with the employee that checked you in. Have a great day and we hope to see you in the future.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Tracy, Hotel Management
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
by A verified traveler
Posted 25 May 2024
This is our 3rd stay here, always great!
Comment from Hotel Management
27 May 2024 by Tracy, Hotel Management
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
by A verified traveler
Posted 23 May 2024
A/c didn’t work
Comment from Hotel Management
24 May 2024 by Tracy, Hotel Management
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
by A verified traveler
Posted 22 May 2024
Beautiful property and very nice
Comment from Hotel Management
22 May 2024 by Tracy, Hotel Management
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Tracy, Hotel Management
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Tracy, Hotel Management
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
