Ratings based on 1,203 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you for your feedback! We appreciate your positive rating. If there's anything specific you enjoyed or if you have further comments, please feel free to share. We look forward to the possibility of welcoming you back in the future.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
14 Jun 2024 by YOTEL Miami , Hotel Management
Dear Manuel, Thanks so much for choosing YOTEL Miami. We're thrilled to know you enjoyed your stay. Best regards, YOTEL Miami
by A verified traveler
Posted 9 Jun 2024
First time checking into the hotel and my room was dirty with a used condom wrapper on the bed, got moved to a second room which then had water leaking through the ceiling. Finally got moved to a good room but then got double charged and the staff there provided no help in getting me reimbursed
Comment from Hotel Management
17 Jun 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
We sincerely apologize for the issues you encountered during your stay at YOTEL Miami. This is not the standard of service we strive to provide. We deeply regret the inconvenience caused by the cleanliness and maintenance issues, as well as the billing error. Please contact us directly so we can promptly resolve the double charge and ensure a better experience on your next visit.
by A verified traveler
Posted 7 Jun 2024
Some of the staff was mean and unwelcoming. Had an attitude helping me check in. The lady working the bar acted like she didn't see me or my sister , their staff need training on hospitality! The 2 men working the bar area upstairs by the pool were amazing..
Comment from Hotel Management
7 Jun 2024 by YOTEL Miami, Hotel Management
Dear Amber,Thank you for taking the time to provide us with your feedback on your stay. It's disappointing to hear some of the negative interactions you experienced. This is not at all standard and we apologize for any inconveniences. We do hope to have an opportunity host your stay again and make things right. Thank you again.Best,YOTEL Miami
by A verified traveler
Posted 7 Jun 2024
Perfect
Comment from Hotel Management
10 Jun 2024 by YOTEL Miami , Hotel Management
Dear Karla, We're delighted you enjoyed our excellent location. We hope to welcome you back soon!Best regards,YOTEL Miami
by A verified traveler
Posted 5 Jun 2024
The actual room is nice, but at night the lobby is full of hookers and pimps. Cars pull up and pick them up, and returned in 30 mins. Definitely not a place for kids.
Comment from Hotel Management
7 Jun 2024 by YOTEL Miami, Hotel Management
Dear Jody,Thank you for taking the time to leave us a review. We're disappointed to hear that your overall stay did not meet your expectations for our downtown Miami location. It's good to know the room was comfortable and hope to have an opportunity to host you again.Best,YOTEL Miami
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by YOTEL Miami, Hotel Management
Dear Corrine,Thank you for taking the time leaving a review. We hope to host a future visit with us.Best,YOTEL Miami
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by YOTEL Miami, Hotel Management
Dear Monica,Thank you for taking the time leaving a review. We hope to host a future visit with us.Best,YOTEL Miami
by A verified traveler
Posted 3 Jun 2024
Na
Comment from Hotel Management
5 Jun 2024 by YOTEL Miami, Hotel Management
Dear Dharon,Thank you so much for leaving a review. We hope to host a future visit with us.Best,YOTEL Miami
by A verified traveler
Posted 1 Jun 2024
Check in was quick. Very close to activity.
Comment from Hotel Management
5 Jun 2024 by YOTEL Miami, Hotel Management
Dear Timothy,Thank you so much for your feedback. It's great to hear our location worked well for your stay. We hope to host a future visit with us.Best,YOTEL Miami
