Ratings based on 289 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Beautiful hotel on the beach.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Michael, Thank you for choosing to stay with us at The St. Regis Bal Harbour Resort. It is wonderful to know that our beautiful property, along with everything we have to offer played a part in making your stay memorable. We aim to create an environment that is both captivating and relaxing, and it is rewarding to hear when we have succeeded. We look forward to welcoming you back soon.Sincerely,Stephen Power,General Manager
by A verified traveler
Posted 19 Apr 2024
Fabulous
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Renata, Thank you for the generous feedback. We are passionate about making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Bal Harbour Resort look forward to having you visit again.Sincerely,Stephen Power,General Manager
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
28 Mar 2024 by General Manager, Hotel Management
Dear Abraham, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Stephen Power,General Manager
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by General Manager, Hotel Management
Dear George, On behalf of everyone at The St. Regis Bal Harbour Resort, thank you for your excellent rating. We strive to deliver welcoming accommodations combined with exemplary service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we look forward to hosting you soon.Sincerely,Stephen Power,General Manager
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
17 Feb 2024 by General Manager, Hotel Management
Dear Ellona, Thank you for the wonderful review. We are thrilled we met your expectations for an exceptional stay at The St. Regis Bal Harbour Resort. We hope to have the pleasure of doing so again on your next visit.Sincerely,Stephen Power,General Manager
by A verified traveler
Posted 28 Jan 2024
I travel a lot, a know the difference between a $350 a night hotel and a $1000 plus a night hotel. St Regis cost me $1450 for one night and is perhaps the biggest rip off I have ever been subjected to. The entrance is awful. Decor is old. Elevators are not working. The pool area is pathetic and the main Greek restaurant a joke. I went there to eat last night at 8:30pm and there was NO ONE in the restaurant. The St Regis bar is more like a McDonals serving drinks. Awful.
Comment from Hotel Management
31 Jan 2024 by General Manager, Hotel Management
Dear Olof, Thank you for evaluating your stay with us. We are sorry for your disappointing dining experience and for not meeting your expectations with our decor and pool area. We remain dedicated to offering the highest levels of comfort and luxury, and your feedback is invaluable in helping us plan for the future of our property. We also want to apologize for the issues you had with our elevators. We will address this appropriately, and we want you to know we are grateful for your patience. We hope to have the opportunity to accommodate you again.Sincerely,Stephen Power,General Manager
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by The St. Regis Bal Harbour Resort, Hotel Management
On behalf of the St. Regis Bal Harbour Resort, we thank you for your positive feedback. We look forward to hosting you again at the Best Address in the future.
by A verified traveler
Posted 29 Dec 2023
The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving old money. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations.
Comment from Hotel Management
30 Dec 2023 by General Manager, Hotel Management
Dear Yuhe, Thank you for choosing us and for your comments regarding your stay. Please accept our sincerest apologies for the issues you experienced. We have shared your concerns with our associates, and we will take proper action to ensure each guest experiences the exceptional hospitality for which we are known. Thank you for mentioning how much you enjoyed the stunning views and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.Sincerely,Stephen PowerGeneral Manager
by A verified traveler
Posted 9 Nov 2023
The service from check in to check out was incredible!
Comment from Hotel Management
10 Nov 2023 by General Manager, Hotel Management
Dear Michael, It was a pleasure reading your review of The St. Regis Bal Harbour Resort. We have an exceptional team that is committed to providing tailored, seamless service to each of our guests, so we look forward to sharing your compliments with them. We are grateful for the recommendation and look forward to welcoming you back soon.Sincerely,Stephen PowerGeneral Manager
by A verified traveler
Posted 1 Oct 2023
This place is fantastic. A five star stay with a great view, staff and location. They had a car service available which made it quite worth it.
Comment from Hotel Management
2 Oct 2023 by Director of Operations, Hotel Management
Dear Kevin, Thank you for choosing The St. Regis Bal Harbour Resort during your visit to Miami. Our location provides an escape like no other; with the Atlantic Ocean at our doorstep, the legendary Bal Harbour Shops across Collins Avenue, and much more only moments away. We appreciate you sharing how much you enjoyed your stay and our excellent location, and we look forward to your next visit.Sincerely,Kashmira ManeckjiDirector of Operations
