Ratings based on 570 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Great boutique hotel
Comment from Hotel Management
13 Jun 2024 by Director of Rooms, Hotel Management
Dear Zulema, It was a pleasure having you at The Ritz-Carlton South Beach. We value hearing from our guests and love knowing how much you enjoyed our modern and elegant property. We hope to welcome you back soon. Warmest Regards,Tony Herasme,Director of Rooms
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Director of Rooms, Hotel Management
Dear Charles, Thank you for your kind rating. We are pleased we met your expectations for an enjoyable experience at The Ritz-Carlton South Beach. We hope to have the pleasure of doing so again on your next visit to our area. Warmest Regards,Tony Herasme,Director of Rooms
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Director of Rooms, Hotel Management
Dear Ryan, Thanks for the outstanding rating. We are delighted your time at The Ritz-Carlton South Beach was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Warmest Regards,Tony Herasme,Director of Rooms
by A verified traveler
Posted 2 Jun 2024
Gold standard they delivered as they promised. Reality matched the pics. We will go back for sure. Last day there was an issue (because they booked a corporate event where the only pool is) but the staff handle it very well and made sure we were happy, I love and appreciate when mistakes are handled with care and passion! We stayed 4 days and I would try for 6 days next.
Comment from Hotel Management
3 Jun 2024 by Director of Rooms, Hotel Management
Dear Mr. Emre, Thank you for posting such a generous review of The Ritz-Carlton South Beach. Your comments were a joy to read; it is always lovely having our devotion to service recognized. We will certainly share your encouraging compliments with our Ladies and Gentlemen, and we sincerely appreciate your dedication to staying with us again. We look forward to your return visit. Warmest Regards,Tony Herasme,Director of Rooms
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Director of Rooms, Hotel Management
Dear Trina, We are very sorry that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our apologies for your experience. We hope you will revisit so we can make it up to you.Warmest Regards,Tony Herasme,Director of Rooms
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Director of Rooms, Hotel Management
Dear Brian, Thank you for letting us know your visit to The Ritz-Carlton South Beach was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Warmest Regards,Tony Herasme,Director of Rooms
by A verified traveler from Brooklyn
Posted 30 May 2024
Expensive, but nice.
Comment from Hotel Management
10 Jun 2024 by Director of Rooms, Hotel Management
Dear Hyung-Kwun, Thank you for sharing your experience at The Ritz-Carlton South Beach. We are pleased you enjoyed your stay with us, and we also appreciate knowing about the things you would change. Our Ladies and Gentlemen are grateful for your comments, and we look forward to accommodating you again.Warmest Regards,Tony Herasme,Director of Rooms
by A verified traveler
Posted 28 May 2024
The view of the pool, the sea and the sky together was breathtaking.
Comment from Hotel Management
29 May 2024 by Director of Rooms, Hotel Management
Dear Daisy, Thank you for choosing The Ritz-Carlton South Beach. It is lovely to know we exceeded your expectations and that you primarily enjoyed our spectacular views. We hope to have the opportunity to welcome you back on a future visit.Warmest Regards,Tony Herasme,Director of Rooms
by A verified traveler
Posted 27 May 2024
Good stay and would recommend. One note—this is a family oriented hotel (though SB may be an unusual choice for a family vacation)—expect lots of kids and families—if that’s not the experience you’re seeking might look at the One Hotel or Edition.
Comment from Hotel Management
29 May 2024 by Director of Rooms, Hotel Management
Dear John, Thank you for staying with us at The Ritz-Carlton South Beach and for recommending us to future guests. We are glad to know you had an enjoyable time with us, and we hope you loved most aspects of our resort. We would welcome another opportunity to host you again on your next visit to our area. Warmest Regards,Tony Herasme,Director of Rooms
by A verified traveler
Posted 27 May 2024
No, thank you. I know I will not go back to Ritz in South Beach again. I will try next time to get the Ritz myself .
Comment from Hotel Management
28 May 2024 by Director of Rooms, Hotel Management
Dear Ozra, Thank you for taking the time to evaluate our hotel. We are genuinely sorry your stay was not the exceptional experience you deserve. We always want our guests to leave feeling enriched and restored. If given the opportunity, we would have taken measures to address your concerns while you were with us. We hope you will consider giving us another occasion to provide you with the hospitality and accommodations you deserve every time you choose our hotel.Warmest Regards,Tony Herasme,Director of Rooms
