Ratings based on 979 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Spacious rooms!
by A verified traveler
Posted 31 May 2024
Hi, good afternoon, I rented a hotel room. I had a good experience during the five days I stayed there, and I didn't encounter any problems with anyone.
Our checkout time was at 11:00. They informed us that we could leave our luggage in the lobby while we went out for breakfast. They also mentioned that upon our return, we could use the pool, the beach, and the bathroom facilities. However, when we returned from breakfast, a tall boy blocked us from entering the hotel to retrieve our luggage. Despite not intending to use the bathroom, he prevented us from doing so. His behavior was extremely sexist and astonishing. He physically obstructed us by spreading his arms, and when I told him not to touch me, it only added to our discomfort. This experience left us feeling very embarrassed and disappointed. We hope that the hotel management will contact me before I take any further action.
Comment from Hotel Management
1 Jun 2024 by S Coto, Hotel Management
Hi Flaviany. Thank you for sharing your experience with us. We're glad to hear that you had a good stay overall, but we're deeply concerned about the incident you described upon your return from breakfast. We take allegations of inappropriate behavior very seriously, and this is certainly not the standard of service we strive to provide.We sincerely apologize for the distress and inconvenience you experienced. Your feedback has been escalated to our management team for immediate review. We will investigate the matter thoroughly and take appropriate action to ensure such behavior is not repeated.I have your contact details and will ensure our management team reaches out to you directly to address your concerns and discuss the next steps. Your satisfaction and comfort are our top priorities, and we want to make things right. Thank you for bringing this to our attention, and we hope to resolve this matter promptly.
by A verified traveler
Posted 30 May 2024
Amazing service
Comment from Hotel Management
1 Jun 2024 by S Coto, Hotel Management
Hello Piotr! Thank you for your feedback. We're delighted to hear you appreciated the amazing service. We look forward to hosting you again soon!
by A verified traveler
Posted 23 May 2024
Beautiful hotel with great art work very clean and the staff was great
Comment from Hotel Management
24 May 2024 by S Coto, Hotel Management
Hello! Thank you for your wonderful review! We're thrilled you enjoyed the hotel's ambiance, cleanliness, and our attentive staff. Looking forward to your next visit!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
24 May 2024 by S Coto, Hotel Management
Hi Danielle! Thank you for your perfect rating! We're delighted to know you had an excellent stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 21 May 2024
Amazing pool, on the beach, convenient location. Very family friendly.
Comment from Hotel Management
22 May 2024 by S Coto, Hotel Management
Hi Maya! Thank you for your review! We're thrilled to hear you enjoyed our amazing pool, beachfront location, and convenient setting. It's wonderful to know that our family-friendly atmosphere made your stay enjoyable. We look forward to welcoming you and your family back soon!
by A verified traveler
Posted 20 May 2024
We had a double suite which was a good size. Kitchenette that wasn’t very usable and no equipment other than microwave. Room was dated and a bit tired but clean and spacious.
Pool area was nice but always busy and with kids. Beach area was good and great beach staff but $25 extra for an umbrella seemed excessive. Worth it if you get good rates. Good location
Comment from Hotel Management
22 May 2024 by S Coto, Hotel Management
Hello David John! Thank you for sharing your detailed feedback. We're glad to hear you enjoyed the size of your double suite, the beach area, and our great beach staff. We appreciate your comments on the kitchenette, room condition, and pool area, and will use them to improve our services. We'll also review our pricing for beach umbrellas to ensure it provides good value. We're pleased you found our location convenient and hope to welcome you back soon.
by A verified traveler
Posted 15 May 2024
Comfortable stay at sagamore hotel. We had Booked a bungalow at this property, with spacious room. Easily accessible beach. You can take chairs, umbrella and towels at sagamore beach shack. The dining and in room services are good. Also bar near swimming pool offers amazing drinks. Walgreens is 0.5miles or less. Lot of restaurants opposite side of hotel to eat. It’s at best location of south beach
Comment from Hotel Management
19 May 2024 by Shelly C., Hotel Management
Hello Sonakshi! Thank you for sharing your experience! We're thrilled you enjoyed your stay in our spacious bungalow and found beach amenities convenient. It's great to hear you appreciated our dining options and the fantastic drinks at the pool bar. We're also glad the nearby pharmacy and dining options enhanced your visit. We look forward to welcoming you back for another enjoyable stay at the Sagamore Hotel!
by A verified traveler from Dalto
Posted 14 May 2024
All around from hotel, staff and relaxation was a total package!
Comment from Hotel Management
19 May 2024 by Shelly C., Hotel Management
Hi Spencer! Thank you for your feedback! We're delighted to hear that you found everything from our hotel and staff to your overall relaxation experience to be exceptional. We look forward to welcoming you back for another perfect stay!
by A verified traveler
Posted 14 May 2024
We loved the suit style rooms, the staff were amazing (Shelly at the front desk was so helpful), we loved the access to the beach and the location to restaurants and shops.
Comment from Hotel Management
19 May 2024 by Shelly C., Hotel Management
Hello again Amy! Thank you for your feedback! We're thrilled to hear that you enjoyed the suite-style rooms and had a great experience with our staff! It's wonderful to know that you appreciated the beach access and our convenient location to restaurants and shops. We look forward to welcoming you back soon!
