Ratings based on 647 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Columbus
Posted 21 May 2024
The question is “how is your trip going?” Honestly - quite awful- as someone hacked into my Expedia account and used my One Key cash to book this property. I called the hotel - and told them- and the lady said there is nothing she can do and she can’t give me any information. I found out about the booking when I got email from Expedia- booking confirmed.
So my stay is not going great. I’m at home - feeling violated, unheard and upset while some criminal is chilling in 2 bedroom suite in Miami and there’s nobody stopping him while Expedia knows, hotel knows….
There is even his name on reservation. So as I usually really do not leave negative reviews - I am sure this called for one. The hotel might be quite lovely for all I know- I’ve never been there- but I guess I paid for it. I feel violated and upset.
by A verified traveler
Posted 18 May 2024
Never received my deposit back
by A verified traveler from Medellín
Posted 12 May 2024
Location and staff willing to help
Comment from Hotel Management
16 May 2024 by Virginia Solis, Hotel Management
Dear Ruben, We're absolutely thrilled to receive your glowing review of your stay at SLS LUX Brickell! Thank you so much for taking the time to share your experience.Our prime location and dedicated staff are indeed two aspects we take great pride in. It's fantastic to hear that our central location made exploring the city convenient for you, and that our team members were readily available and helpful throughout your stay.Your perfect rating means the world to us, and we couldn't be happier that you had such a wonderful experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you for choosing SLS LUX Brickell!
by A verified traveler
Posted 2 May 2024
by A verified traveler from Belle Glade
Posted 29 Apr 2024
Comment from Hotel Management
3 May 2024 by Virginia Solis, Hotel Management
Dear Deena, We're thrilled to hear that your experience at SLS LUX Brickell was nothing short of exceptional. Providing top-notch service and creating memorable stays for our guests is what we strive for. We can't wait to welcome you back for another wonderful stay in the future!
by A verified traveler
Posted 28 Apr 2024
Rooms are falling apart
Comment from Hotel Management
16 May 2024 by Virginia Solis, Hotel Management
Dear Michael,We appreciate you taking the time to share your feedback with us regarding your recent stay at SLS LUX Brickell. We sincerely apologize for any inconvenience you experienced due to the condition of the rooms. Maintaining the highest standards of comfort and quality is of utmost importance to us, and we regret if we fell short of your expectations in this regard. Please be assured that your comments will be shared with our maintenance team to address any issues promptly and ensure that our rooms meet the expectations of our guests.We value your input as it helps us identify areas for improvement, and we hope for the opportunity to welcome you back in the future to provide you with a more enjoyable stay. Thank you for bringing this matter to our attention.
by A verified traveler from Delray Beach
Posted 28 Apr 2024
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Comment from Hotel Management
28 Apr 2024 by Virginia Solis, Hotel Management
Dear Jean-Pierre,We're thrilled to receive your glowing 5-star review! Thank you for choosing SLS LUX Brickell for your stay and for sharing your positive experience with us. We're delighted to hear that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back soon for another exceptional stay!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
16 May 2024 by Virginia Solis, Hotel Management
Dear Mohammad,We're absolutely delighted to read your 5/5 review of your recent stay at SLS LUX Brickell! Thank you for taking the time to share your experience with us.Our team works tirelessly to ensure our guests have a memorable stay, and we're thrilled to hear that you found them to be willing and helpful throughout your time with us. Additionally, we're glad that our prime location added to the convenience of your visit.Your feedback means the world to us, and we're grateful for your kind words and perfect rating. We can't wait to welcome you back for another exceptional stay in the future! Thank you for choosing SLS LUX Brickell.
by A verified traveler
Posted 14 Apr 2024
Great clean decor
Comment from Hotel Management
18 Apr 2024 by Virginia Solis, Hotel Management
Dear Paula,We're thrilled to hear that you appreciated the clean decor during your stay at SLS LUX BRICKELL! Creating a comfortable and stylish environment for our guests is always a top priority for us. Thank you for taking the time to share your positive feedback, and we hope to welcome you back for another enjoyable stay soon!
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Virginia Solis, Hotel Management
Dear Karlene,Thank you for sharing your perfect 5/5 rating for SLS LUX BRICKELL on Expedia! We're thrilled to know that you had such a wonderful experience with us. Providing top-notch service and ensuring our guests feel truly valued is our utmost priority. Your feedback means a lot to us, and we can't wait to have the pleasure of welcoming you back for another exceptional stay soon!
