Ratings based on 956 Verified Reviews
2.4 Room cleanliness
2.8 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 2 Jun 2024
No room service for 3 day stay after asking 5 times Leaky AC onto the floor. Blinds don't shut all the way. Bathroom faucet doesn't work so it drips. Bed bugs. Furniture has not been replaced in 20 years. Bathroom celling light that flickers and doesn't go fully on properly. Disaster
Comment from Hotel Management
2 Jun 2024 by Management , Hotel Management
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.
by A verified traveler
Posted 27 May 2024
Suggest that you may put a blanket on the bed not just a bedspread, there was a extra fleece blanket in the cabinet, that I woke to put on us, but it was kind of small for the bed size. Overall everything was great.
Comment from Hotel Management
29 May 2024 by management, Hotel Management
Hello Renee, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 26 May 2024
This hotel has bad reviews but I liked it.
I will say that the bed had a mildew smell I wasn't sure where it was coming from...
And the bed sunk and was uncomfortable to sleep on but I made it through.
They lock the door at 10pm, no microwave, bed sunk and smelled a lil. No where to sit outside. But overall it was an average stay. Friendly staff, train across the street very convenient. Restaurants, strip club, gas station, dispensary is all walking distance.
Comment from Hotel Management
26 May 2024 by Management, Hotel Management
Darante!!! i would check the room, of your stay to Adrees the issues that you let us know! thanks for the opportunity, thanks for the time to make the review!! next time you come pass by the front desk, and remember us that you wrote the review, to make sure you have better accommodations!!
by A verified traveler
Posted 25 May 2024
Good
Comment from Hotel Management
25 May 2024 by Management , Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 24 May 2024
no
Comment from Hotel Management
25 May 2024 by Management, Hotel Management
Alejandro !!! thanks for your feedback!!! nice to have you with us
by A verified traveler
Posted 21 May 2024
The ceiling air conditioner leaked water onto the floor (room 309). The toilet seat was loose and I almost fell. There was graffiti on one of the night stands. There was no stopper for the sink. One of the two lamps didn’t come on…. Maybe a light bulb, but still!!! The room looked shoddy!!!! I’ll never stay at another Rodeway Inn!!!
Comment from Hotel Management
22 May 2024 by Management , Hotel Management
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.
by A verified traveler from HOUSTON
Posted 20 May 2024
Friendly staff
Comment from Hotel Management
21 May 2024 by Management , Hotel Management
On behalf of our entire staff, thank you for the wonderful rating. We appreciate your stay.
by A verified traveler
Posted 19 May 2024
The first room I checked into smelled like mold and asked to get transferred to another room.The second room I got into smell.O k but had no frigerator or microwave. . Security was asleep half the night with all sorts of people coming in and out at all hours.. Definitely worst hotel experience ever. Never stay there again
Comment from Hotel Management
20 May 2024 by Management , Hotel Management
Dear Juan, sorry for the inconvenience, we work, hard on avoiding humidity out, this time of the year, with high temperature, the condensations is bigger, we do special cleaning treatment, for those cases, we will address the issue, hope to have you back,
by A verified traveler
Posted 19 May 2024
Dirty, outdated, old. Pool is only open from 7am till 7pm.
Comment from Hotel Management
20 May 2024 by Management , Hotel Management
Idalia, sorry for the inconvenience, working to improve in every sense, next time let us know that you're coming, to make sure you find everything in place!!!
by A verified traveler
Posted 19 May 2024
Dirty property never seen.
Comment from Hotel Management
19 May 2024 by Management , Hotel Management
Thank you for sharing your experience. We apologize for these issues and are working to improve.
