Ratings based on 51 Verified Reviews
4.0 Room cleanliness
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Panama
Posted 15 May 2024
Furniture looks run down, carpets have holes, the kitchen faucet was broken, the supplied kitchen scissors were also broken. The place is not worth what they charge. The good part was the cleanliness.
Comment from Hotel Management
15 May 2024 by Maria, Guest Experience, Hotel Management
Hi, Ann! Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. Your comments are valuable, and we're taking steps to address the maintenance concerns mentioned. We're glad to hear that you found our cleanliness up to standard. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable experience for you in the future.
by A verified traveler
Posted 17 Apr 2024
I highly recommend this property for anyone seeking an amazing vacation in Miami! This property features, spacious living, clean accommodations, top notch staff, and an eclectic all-around Miami vibe! If I could give this property 100 stars, I would! Look no further if you are looking for a very positive and memorable experience while visiting beautiful Miami.
Comment from Hotel Management
17 Apr 2024 by Maria, Guest Experience, Hotel Management
Hello, Anita! Thank you so much for your glowing recommendation! We're thrilled you had such a fantastic experience with us in Miami. Your kind words about our spacious accommodations, cleanliness, and dedicated staff mean the world to us. We can't wait to welcome you back for another amazing vacation in the future!
by A verified traveler
Posted 12 Apr 2024
Everything was clean and in excellent conditions, felt like home away from home
Comment from Hotel Management
16 Apr 2024 by Maria, Guest Experience, Hotel Management
Hi, Florhaidee! We're delighted you felt right at home during your stay! Maintaining a clean and welcoming environment is always our priority. Thank you for choosing us as your home away from home. We hope to welcome you back soon for another wonderful experience!
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Maria, Guest Experience, Hotel Management
Hello, Annetta! Your perfect score has brightened our day! We're delighted that your stay was everything you hoped for. Our team works diligently to create remarkable experiences, and your feedback reaffirms our commitment. We look forward to hosting you again soon.
by A verified traveler
Posted 23 Mar 2024
Property is nice and safe although the front door was broken and didn’t lock. I suggest improving the cleaning in units. There was a bowl of food on the balcony when I checked in, I informed the cleaning staff luckily she was still in the hall. Also I wasn’t supplied with wash clothes only towels and when I messaged them about it I was told there were some in the lobby which it wasn’t.
Comment from Hotel Management
26 Mar 2024 by Maria, Guest Experience, Hotel Management
Hi, Maiyah! Thank you for sharing your feedback! We're delighted to hear that you found our property nice and safe. Your comments regarding the front door and cleaning are duly noted, and we'll take immediate steps to address these concerns to enhance the experience for our guests. We apologize for the oversight with the washcloths and any inconvenience it may have caused. Your comfort is important to us, and we'll ensure that such issues are rectified promptly. We appreciate your understanding and hope to have the opportunity to host you again in the future!
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Maria, Guest Experience, Hotel Management
Hello, Margarita! Thank you for awarding us a perfect score! Your satisfaction is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for more remarkable experiences in the future.
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Maria, Guest Experience, Hotel Management
Hi, Alessandra! Thank you for awarding us a perfect score! We're thrilled that you had a fantastic experience during your stay. Your feedback encourages us to continue providing exceptional service and memorable stays. We can't wait to welcome you back in the future.
by A verified traveler
Posted 18 Feb 2024
Eveything was amazing. We would definitely book at Roami again. Cleanliness was top notch! We felt safe and appreciated the gated entrances. The only hiccup we encountered was parking in the top garage. It was very tight and those metal contraptions made it very hard to park, my husband even tripped on the metal trying to get passed his own car door because it was so tight..
Comment from Hotel Management
21 Feb 2024 by Maria, Guest Experience, Hotel Management
Hello, David! Thank you for your kind words! We're thrilled to hear that you had an amazing experience with us and that cleanliness and safety met your expectations. We apologize for any inconvenience you experienced with the parking situation. We look forward to hosting you again at Roami in the future!
by A verified traveler
Posted 27 Jan 2024
Very nice property. Great location.
Comment from Hotel Management
31 Jan 2024 by Maria, Guest Experience, Hotel Management
Hi, Ronald! Thank you for your kind words! We're delighted to hear that you enjoyed our property and found the location to your liking. It was a pleasure having you, and we look forward to welcoming you back for another wonderful stay.
by A verified traveler
Posted 15 Jan 2024
The apartment wasn´t clean, dirty floors and windows, stains on bed sheets. The kitchen wasn´t equipped for 6 guests (We paid for these persons). Very bad customer service, they don´t respond!
Comment from Hotel Management
17 Jan 2024 by Maria, Guest Experience, Hotel Management
Hi, Jose! We appreciate your feedback, and we're genuinely sorry to hear about the cleanliness issues and the inconvenience you faced. This is certainly not the experience we aim to provide. Please accept our sincere apologies. We're investigating this matter to ensure it doesn't happen again. We value your input and hope to have the opportunity to make it right in the future.
