Ratings based on 970 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
So much to say here. First, let me assure you, I would stay here again. However, there were little issues throughout my stay that just kept popping up and were irritating.
-Our Internet on the TV did not work. Maintenance stopped up, looked at it and said, well maybe it will work tomorrow. HUH? (And spoiler alert: It didn't.) They offered for us to switch rooms, but it wasn't worth the effort.
-The bar at dinnertime was WAY understaffed, and the front desk was as well throughout the day. (Pro Tip to Marriott: Try letting customers order food and non-alcoholic drinks electronically and add those $30 daily resort credits to that account.)
-We set the temp in our room to 72, but it kept overriding and going up to 76. We had to decipher that system to figure out how to turn the automatic setting off. I realize this is eco-friendly, and I'm here for it, but I don't want to sleep in 76 degree temps. Maybe put a little sign next to the control so people can easily disable it and have housekeeping re-engage it after check-out?
-Finally, the message light on the phone would not turn off. When I first saw it and called down, I was told that it was like this in many of the rooms. Another head scratcher for me -- like, maybe FIX the problem???
Again, I would choose this hotel again, but those things were irritating and I hope Marriott can do better on my next stay.
by A verified traveler
Posted 18 May 2024
We had a “king room” booked and got a room with 2 twin beds. There was no AC control , just a vent for “AC” and a ceiling fan. The room was really hot. The sheets were “white” but really brownish stained, the towels old and thinned out, broken. The decor is tacky, specifically the ceiling is painted brown and the curtains don’t cover the sun so we woke up with a tan.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Valerie,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations. Issues with the room setup and cooling system are not reflective of our usual standards. Cleanliness and maintenance are top priorities, and your comments about the linens and towels will be addressed with our housekeeping team. The decor, while aimed to provide a unique ambiance, is not to everyone's taste and we appreciate your input.Thank you for your patience and we hope for an opportunity to improve your experience in the future.
by A verified traveler
Posted 15 May 2024
When we come back to Miami Surfside definitely will stay here again.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Pavel Yelena, thank you for your kind words! The team at the Residence Inn by Marriott Miami Beach Surfside is thrilled to hear you had a wonderful stay. We're looking forward to welcoming you back on your next visit!
by A verified traveler from Homer Glen
Posted 9 May 2024
I didn’t like to stayed in the basement I asked them, but they ignored . It was so dark, no WiFI, so loud from 6 am
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Ilona, we are truly distressed to hear about your experience and sincerely apologize for any discomfort you encountered during your stay. Issues related to room lighting, internet connectivity, and noise levels are certainly not reflective of the guest experience we strive to offer. Please feel assured that your comments have been duly noted and shared with our team members to take necessary steps to avoid such instances in the future. We hope you will give us another opportunity to better serve you in the future.
by A verified traveler from Orlando
Posted 6 May 2024
It five minutes walk to the beach, i wish parking was free
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Dominique, it's delightful to hear that you appreciated the close proximity of Residence Inn by Marriott Miami Beach Surfside to the beach. We understand your perspective regarding parking and would like to clarify that its charges are aligned with standard practices in our location. We hope to have you back again for another great stay!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Maria, thank you for your high rating of Residence Inn by Marriott Miami Beach Surfside. It's wonderful to learn that you had a positive experience. We hope to have the pleasure of serving you again in the future.
by A verified traveler
Posted 3 May 2024
We really enjoyed our stay. The staff treated very good.
by A verified traveler from Wheeling
Posted 29 Apr 2024
Hotel Ambience is good. Washroom position is not good.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Srinivas, it's appreciated that you acknowledged the atmosphere at the property. Regarding your comment about the bathroom layout, we duly note your feedback as we continuously strive to enhance guest experience. Please know that it's our aim to make every unsatisfactory element as comfortable as possible. Thank you for your review. We look forward to having another chance to better serve you next time.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Albert, thank you for taking the time to rate the Residence Inn by Marriott Miami Beach Surfside. Your positive feedback is highly valued. Our team is delighted you had a great stay and we would love to welcome you back the next time you're in the area!
by A verified traveler
Posted 28 Apr 2024
Nice property
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Donna, we appreciate your uplifting remarks regarding your stay at the Residence Inn by Marriott Miami Beach Surfside. Your recognition of our well-appointed property is truly valued. We trust we'll have the opportunity to deliver more positive experiences for you in the future.
