Ratings based on 1,450 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Lots of construction going on...noisy, no transportation to port
Comment from Hotel Management
16 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience; however, from your feedback, we learned that we fell short of your and our expectations. We are disappointed to know that you were inconvenienced because of our renovation projects. As much as we are committed to avoid any of this from happening to our guests, sometimes we fall short in our efforts, for which we are truly sorry.Once again, thank you for your valued feedback and we hope to serve you again in the future.
by A verified traveler from MIAMI
Posted 15 May 2024
very good location,close to airport,clean & safe.Simply perfect!
Comment from Hotel Management
15 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!
by A verified traveler from Coxsackie
Posted 13 May 2024
The lights by the bed did not work and it was quite dim in the room. There was no working outlet to lug in my cpap so I had to stretch the cord across the room. Staff was friendly. Breakfast was unremarkable and cost me $17 when I was led to believe it was included.
Comment from Hotel Management
14 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
We are extremely sorry to hear that your stay did not meet all of your expectations and we thank you for taking the time to share your concerns with us.Occasionally, we do offer rate packages which include breakfast. So, we can understand and are disappointed to hear about the misunderstanding. These packages are clearly described: however, we will review the information provided in order to avoid these situations from happening moving forward.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.
by A verified traveler
Posted 12 May 2024
Staff gave me a real early check in which was greatly appreciated
Free shuttle to the airport was a bonus although shuttle driver let me struggle lifting a suitcase up 3 large steps to get on
Comment from Hotel Management
14 May 2024 by Regency Miami Airport Guest Services Team, Hotel Management
We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.
by A verified traveler
Posted 11 May 2024
Very Clean and welcoming
Comment from Hotel Management
14 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!
by A verified traveler from San Diego
Posted 11 May 2024
Great staff
Comment from Hotel Management
11 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!
by A verified traveler
Posted 11 May 2024
Very convenient for the airport, I stayed for an overnight layover. I think the shuttle should run slightly more frequently. Not everyone could get on the shuttle by the time they shuttle visited the sister property next door.
The property was undergoing renovations so there may be improvement to the appearance in the near future.
Breakfast starts at 7 which might be a little late for people trying to make early morning flights.
Dinning options were not great but adequate.
The staff were all friendly, courteous and professional .
Comment from Hotel Management
11 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted a number of areas for improvement that we will share with all involved, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.
by A verified traveler
Posted 11 May 2024
The property was very nice with close proximity to food and nightlife. The lobby bar was incredibly fun.
Comment from Hotel Management
11 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
We appreciate you taking the time to review our hotel. Thank you for your comments and your rating of the hotel. Ratings such as yours, keep us focused and motivated to continue providing excellent professional and courteous service. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
by A verified traveler
Posted 10 May 2024
It was very quiet and clean.
Comment from Hotel Management
10 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.
by A verified traveler
Posted 10 May 2024
Nice and clean
Comment from Hotel Management
10 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.
