Ratings based on 1,260 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Naples
Posted 25 May 2024
by A verified traveler
Posted 25 May 2024
Loved the rooms
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Thank you for your feedback! We're delighted to hear that you loved the rooms. We look forward to welcoming you back for another enjoyable stay at Pullman Miami Airport Hotel!
by A verified traveler
Posted 24 May 2024
Amazing hotel
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Olalekan,Thank you for your perfect rating! It was wonderful having you stay with us, and we are delighted you thoroughly enjoyed your experience. Take care, and know we'd be thrilled to welcome you back to Pullman Miami Airport Hotel anytime your plans bring you this way.
by A verified traveler
Posted 22 May 2024
A/C broke down we have to moved to another hotel
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Thank you for your review. It saddens us to hear about the inconvenience caused by the AC unit in your room. We strive to ensure all our rooms are comfortable and functional, and we fell short of that expectation in this instance. Our maintenance team will address this to prevent future issues. We hope you will consider staying with us again to provide you with the comfort you deserve.
by A verified traveler
Posted 21 May 2024
by A verified traveler from Piscataway
Posted 19 May 2024
Staff was really nice friendly and courteous
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Claudine,Thank you for your kind words. We're delighted that our team at Pullman Miami Airport Hotel enhanced your stay with top-tier hospitality. We look forward to welcoming you back for another visit.
by A verified traveler
Posted 19 May 2024
Outside of the hotel people were smoking weed. Room was dirty. The towels were old and thin.
Place looks unkept
This used to be a beautiful hotel but not anymore.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Esmeralda,We appreciate you expressing your concerns to us. Please accept our sincere apology for a stay that didn't reflect the high standards you associate with our property. Your comments will enable us to address the issues you mentioned, and we hope for an opportunity to deliver a better experience in the future.
by A verified traveler from Solon Springs
Posted 19 May 2024
Great place, service was terrific!
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Rebecca, Thank you for taking the time to provide this wonderful review of Pullman Miami Airport Hotel! We are delighted to hear you had an amazing stay and were provided with exceptional service by our staff. We look forward to welcoming you back soon.
by A verified traveler from brandon
Posted 18 May 2024
My room was very clean. The parking is horrendous. As a smoker I found it odd to have the ashtrays at the entrance. The location is convenient to the port of Miami and airport.
by A verified traveler
Posted 17 May 2024
1.- No iron in the room, had to request one.
2.- No TV and no WiFi, had to get a technician to activate.
3.- Plumbing issue in the bathroom. Constant whistling akin to a ping in pipe for the toilet all night.
4.- Stains on the sheets in one of the beds.
5.- The tub faucet handle was loose and came off.
6.- While in the shower the water kept cutting off and on.
VERY DISAPPOINTING STAY.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Chris,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any concerns about the condition of the room and bathroom as well as for any issues with the TV and WiFi. This does not represent the level of accommodation we aim to provide, and we'll look into your comments further. If you're in the area again, please consider coming back to see us.
