Ratings based on 994 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Customer Service, Hotel Management
Tamey Journel, thank you for your excellent rating! The team at Provident Doral at The Blue Miami is delighted to know you had a wonderful stay. We hope to welcome you back soon!
by A verified traveler from Grand Cayman
Posted 3 Jun 2024
I was disappointed that having stayed at this facility for many years this is the first occasion that I was charged $17 per day parking fee. In addition they are now charging an extortionate fee to have rooms cleaned and basic amenities such as coffee replenished daily. Highly disappointing.
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Sophia, thank you for your feedback and for staying with us over the years. We understand your concerns regarding the newer fees and appreciate your input. Your feedback is crucial to us and it helps us to strive for better service in the future.
by A verified traveler
Posted 2 Jun 2024
Excellent
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Daniel, thank you for your excellent review! Provident Doral at The Blue Miami is thrilled to hear you had a fantastic experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Jun 2024
Great
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Quantin, thank you for your great review! The team at Provident Doral at The Blue Miami is thrilled you enjoyed your stay. We hope to welcome you back again soon!
by A verified traveler
Posted 2 Jun 2024
THE WORST SERVICE in all of Miami. If you’re visiting this beautiful city, book elsewhere. The quality in service and experience is far below the standard of any resort in Miami. This hotel charges undisclosed fees and offers views that dont exist. Our room was (Golf course view) and we couldn’t see past a single tree from our balcony. If youre looking for an awful stay book here
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Giovanni, the experience you described is not what guests typically encounter. The team continuously strives to provide exceptional service and transparency regarding all fees. Your feedback is important, and the concerns about the room view and service quality will be reviewed. Thank you for highlighting these matters.
by A verified traveler
Posted 2 Jun 2024
Horrible, super dirty rooms, wet carpet, I left the hotel and they didn't even give me a refund. In the bathroom there is used paper, not even a new roll. I don't recommend it at all.
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Nilda, thank you for sharing your experience. The concerns you raised are very important to us. Our team is committed to addressing these issues and we take such feedback seriously. Your comments will help us make necessary improvements.
by A verified traveler
Posted 31 May 2024
The room we stayed in was not like the pictures, the room had clean sheets on the bed but other cleanliness was very poor, the carpel was dirty which cause my partner to cough out of control where in the room. The overall condition of the room was disappointing and would rethink very hard of staying there again as it was a great location.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Samantha, thank you for sharing your feedback. It's great to hear that the location was convenient for you. We regret that certain aspects of your stay did not meet your expectations. Cleanliness and room condition are very important to us, and we will review your comments with our team to ensure improvements. Your insights are invaluable, and we hope you might reconsider for a future visit to experience the enhancements we continually strive to make.
by A verified traveler
Posted 30 May 2024
I like the security on the property
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Jermil, thank you for your feedback. The team at Provident Doral at The Blue Miami is glad to hear that you appreciated the security on the property. We hope to welcome you back soon!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Amanda, thank you for your review of Provident Doral at The Blue Miami. We're glad to see you had a positive experience. Our team looks forward to hosting you again in the future!
by A verified traveler
Posted 22 May 2024
The property was clean. The pool didn’t look like the pictures. The staff was rude and didn’t care that they couldn’t provide wash rags and towels.
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
JaLisa, thank you for sharing your thoughts. It's great to hear you found the property clean. We're sorry to hear about the concerns you had with the pool and team members. Your feedback is valuable, and we will use it to make improvements in our service.
