Ratings based on 979 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Great service
Comment from Hotel Management
15 May 2024 by TM, Guest Relations, Hotel Management
Hi Ana! We're happy to know that your interaction with the staff was great. We strive for guest satisfaction. Thank you for your review and please visit us again when you are back in Miami.
by A verified traveler from Saint Cloud
Posted 12 May 2024
Staff not very concerned for guests; asked for ice and customer service was like “oh it’s over there” and kept on with their task.. room not too clean as we found two roaches and bed was broken, also water doesn’t get too hot, sink is far from bathroom, had to walk through a restaurant to get to room, shower leaked water into bathroom floor due to lack of rubber seal. Overall it was quiet and safe feeling.
Comment from Hotel Management
15 May 2024 by TM, Guest Relations, Hotel Management
Hello Alexis, thank you for your review. While we are happy to know that your overall stay was quiet and you felt comfortable, we are disappointed to learn about your inconveniences. Please let the staff know immediately, so we can look into it further. We appreciate your feedback.
by A verified traveler
Posted 11 May 2024
I enjoyed myself
Comment from Hotel Management
15 May 2024 by TM, Guest Relations, Hotel Management
We're happy to hear that you had an enjoyable stay, Donte! We welcome you to stay with us again soon.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
15 May 2024 by TM, Guest Relations, Hotel Management
Hi Michelle, thank you for the excellent rating! We welcome the opportunity to host you again soon.
by A verified traveler
Posted 6 May 2024
Great people! Right in the heart of everything
Comment from Hotel Management
15 May 2024 by TM, Guest Relations, Hotel Management
Hi Lisa, thank you for your great feedback. We’re glad you liked our convenient location and attentive staff service. We hope to host you again in the near future.
by A verified traveler
Posted 6 May 2024
I loved how clean it was
Comment from Hotel Management
15 May 2024 by TM, Guest Relations, Hotel Management
Hi Branden! Our staff takes pride in keeping our property up to the highest standards, so its nice to know this was your experience. Thank you for writing to us. It would be our pleasure to host you again soon.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
15 May 2024 by TM, Guest Relations, Hotel Management
We are happy you had a wonderful stay, Kerstin! We look forward to having you back with us soon.
by A verified traveler
Posted 5 May 2024
It was a great experience for me
Comment from Hotel Management
15 May 2024 by TM, Guest Relations, Hotel Management
It's fantastic to hear that you enjoyed your recent stay with us, Alpha! We can't wait to host you again.
by A verified traveler
Posted 3 May 2024
Excellent service, very clean and the staff is amazing, also the food and drinks in The Tavern are delicious! I'll be there again!
Comment from Hotel Management
15 May 2024 by TM, Guest Relations, Hotel Management
It's great to hear that you enjoyed our exceptional staff service and delicious food at our restaurant and bar, The Tavern, where all guests receive a complimentary Happy Hour signature drink. We look forward to hosting you again in the near future for another outstanding experience, Jose!
by A verified traveler
Posted 28 Apr 2024
The property was clean. The on-site restaurant was very clean and the food did not disappoint! The rooms are outdated & need some repairs. My biggest complaint: We arrived very late to check in and requested alatr checkout time of 12. This would have only been one hour past the normail chekout time. The lady behind the counter was extremely rude & was already telling no before we ever had a chance to ask. For one hour extention she wanted to charge us for another day. Poor, poor customer service.
