Ratings based on 333 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Loved this hotel and our stay was awesome! The hotel is very clean as well as our room and the pool was fabulous! The kids had so much fun. Plenty of pool towels near by and seating. We took a 5 minute walk to Publix for delicious subs and snacks. There's 2 Starbucks on grounds. No shuttle service at all though but we were able to call a Lyft to our cruise port for $20. Will definitely stay here again.
Comment from Hotel Management
12 Jun 2024 by Operations Manager, Hotel Management
Dear Sophia, Thank you for allowing Miami Marriott Biscayne Bay the opportunity to welcome you. We are so glad our location worked out perfectly for you and that you could experience a refreshing swim in our pool. We also feel pleased to know that you could soak in the amazing views and that you liked our immaculate accommodations during your great stay. Your review is highly appreciated, and we look forward to welcoming you and your family back again soon. Maria Scafuro, Senior Rooms Operation Manager
by A verified traveler
Posted 3 Jun 2024
Excellent
Comment from Hotel Management
6 Jun 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Alessandro, We are thrilled to know that your visit to the Miami Marriott Biscayne Bay was wonderful. It is always gratifying to receive praise for exceeding expectations. It was lovely having you, and we look forward to welcoming you back again soon.Maria Scafuro,Senior Rooms Operation Manager
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Valerie, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Miami Marriott Biscayne Bay. We have even more good times planned for the next time you stop by, including some refreshing margaritas prepared poolside. Take care; we look forward to seeing you soon. Maria Scafuro, Senior Rooms Operation Manager
by A verified traveler
Posted 31 May 2024
Room was great and staff very helpful and friendly.
Main problem and why I wouldn't recommend is the $35 per night resort fee which they say is credited back against your food and drink spend, but this is not the case as I still got charged for food and drink in the onsite restaurant to my credit card. I've attempted to contact the hotel to resolve but no reply.
Comment from Hotel Management
9 Jun 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Jonathan, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our immaculate accommodations and impeccable service. However, we sincerely apologize for the billing concern that you are having. We will share your comments appropriately, and we appreciate your patience. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Maria ScafuroSenior Rooms Operation Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Joel, Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels. Maria Scafuro, Senior Rooms Operation Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Salma, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Miami Marriott Biscayne Bay; we hope to see you again soon. Maria ScafuroSenior Rooms Operation Manager
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Shirley, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Miami Marriott Biscayne Bay, and we look forward to welcoming you back soon.Maria ScafuroSenior Rooms Operation Manager
by A verified traveler
Posted 20 May 2024
All good.
Comment from Hotel Management
21 May 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Fannie, We appreciate you taking the time to leave your generous rating regarding your recent visit to Miami Marriott Biscayne Bay. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We look forward to welcoming you back on your next visit. Maria Scafuro, Senior Rooms Operation Manager
by A verified traveler from Covington
Posted 19 May 2024
The property was clean and room service was great.
Comment from Hotel Management
20 May 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Hilary, Thank you for choosing the Miami Marriott Biscayne Bay and for your generous rating. We are glad that you enjoyed our well-kept property and received prompt service from our associates. It was our pleasure to host your stay, and we look forward to your next visit.Maria Scafuro,Senior Rooms Operation Manager
by A verified traveler
Posted 19 May 2024
Staff are rude and need how to be more courteous and accommodating
Comment from Hotel Management
20 May 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Nabil, Thank you for choosing our hotel and for sharing your review. We are disappointed to read that your experience with us was less than pleasant. We apologize for the service you received from our staff members. This is not typical nor acceptable, and we will address this matter to ensure it is not repeated. We understand the frustration you must have felt and are grateful for your patience. Thank you again for being our guest, and we hope you will visit us in the future so we can show you the hospitality for which we are known.Maria Scafuro,Senior Rooms Operation Manager
