Ratings based on 991 Verified Reviews

4.0 out of 5
100% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jun 2024
5 out of 5
by A verified traveler

Posted 28 May 2024
Really enjoyed our stay
Comment from Hotel Management
28 May 2024 by Francisco Barrios | Reservations Manager, Hotel Management
Dear Jessica,Thank you so much for sharing your positive experience at Marenas Beach Resort! We are thrilled to hear that you really enjoyed your stay with us. Your kind words mean a lot to our team, as we strive to provide an exceptional experience for all our guests.We hope to welcome you back soon for another wonderful stay. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.Warm regards,
3 out of 5
by A verified traveler

Posted 25 May 2024
The room was nice the view was the best part with the ocean front suite but the AC wasn’t like your normal hotel AC. It was a little on the warm side. They were doing construction the entire time we were there so it was a bit noisy when laying out on the beach. Also, the prices for breakfast were ridiculous. We wound up going to Publix and making our own. They made a big deal about asking for 2 packets of butter for our room and said it was only if you paid for breakfast. Rent a car if you’re going to stay in this area. It’s beautiful but not much around other than the mall.
Comment from Hotel Management
25 May 2024 by Francisco Barrios | Reservations Manager, Hotel Management
Dear Alexander,Thank you for taking the time to share your feedback regarding your recent stay at Marenas Beach Resort. We genuinely appreciate your insights as they help us to improve our services continuously.We are delighted to hear that you enjoyed the oceanfront suite and the stunning views it offers. We understand how important a comfortable room temperature is, and we apologize that the air conditioning did not meet your expectations. Please rest assured that our maintenance team has been informed and will thoroughly check the system to ensure it operates at optimal efficiency.Regarding the construction noise you experienced, we sincerely apologize for the inconvenience. Unfortunately, the construction next door is beyond our control. We are in constant communication with the developers to minimize the impact on our guests and will continue to do our best to provide a serene environment.We regret that our breakfast prices and the experience with the butter packets did not meet your expectations. We strive to offer a variety of options and maintain a balance between quality and cost. Your feedback regarding the butter packets has been shared with our restaurant management team to ensure better flexibility and service in the future.For future visits, our concierge team is always available to suggest nearby dining options and activities to enhance your stay. While renting a car can be convenient, our team can also assist with transportation arrangements and recommend local attractions that are easily accessible.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Marenas Beach Resort and provide you with an even better experience.Warm regards,
5 out of 5
by A verified traveler

Posted 24 May 2024
Excellent
Comment from Hotel Management
25 May 2024 by Francisco Barrios | Reservations Manager, Hotel Management
Dear Ramon,Thank you so much for your kind review and for rating us as "Excellent"! We are thrilled to hear that you had such a positive experience at Marenas Beach Resort.Our team strives to provide top-notch service and memorable experiences for all our guests, and your feedback affirms that we are achieving our goals. We are delighted that you enjoyed your stay and that our amenities, service, and location met your expectations.We look forward to welcoming you back for another exceptional visit soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
5 out of 5
by A verified traveler

Posted 21 May 2024
Great Place!
Comment from Hotel Management
21 May 2024 by Francisco Barrios | Reservations Manager, Hotel Management
Dear Edwin William,Thank you for your recent visit to Marenas Beach Resort and for taking the time to leave us a positive review. We are thrilled to hear that you had an enjoyable experience with us.We look forward to welcoming you back in the near future. If there is anything we can do to make your next stay even more memorable, please do not hesitate to let us know.Warm regards,
5 out of 5
by A verified traveler

Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Francisco Barrios | Reservations Manager, Hotel Management
Dear Josue,Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay at Marenas Beach Resort. We look forward to welcoming you back for another fantastic experience soon!
1 out of 5
by A verified traveler from Renton

Posted 17 May 2024
Not good
Comment from Hotel Management
21 May 2024 by Francisco Barrios | Reservations Manager, Hotel Management
Dear Krasimir,Thank you for taking the time to leave a review for Marenas Beach Resort. We sincerely apologize that your recent stay did not meet your expectations. Your feedback is extremely important to us, even though you chose not to leave specific comments.We strive to provide exceptional experiences for all our guests, and it is clear that we fell short during your visit. We would appreciate the opportunity to learn more about your stay so we can address the issues you encountered and ensure they do not happen again in the future.Could you please contact us directly or provide more details about your experience? We are committed to making things right and hope to welcome you back to Marenas Beach Resort for a much-improved stay.Thank you again for your feedback.Warm regards,
4 out of 5
by A verified traveler

Posted 17 May 2024
Beach access and rooms spaces
Comment from Hotel Management
17 May 2024 by Francisco Barrios | Reservations Manager, Hotel Management
Dear Susy,Thank you so much for your kind review! We are thrilled to hear that you enjoyed the beach access and found our rooms spacious and comfortable. It’s always our goal to provide a relaxing and memorable stay for our guests, and your positive feedback lets us know we’re on the right track.We look forward to welcoming you back to Marenas Beach Resort for another fantastic stay. If there is anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.Warm regards,
5 out of 5
by A verified traveler

Posted 16 May 2024
I love this property!I stayed here before and when I made the check in I received an upgrade and it was amazing as usual, the only issue that I had was with the Vallet parking, when I went to pay the guy told me that they don’t accept credit card and just cash, we gave him $30 plus $5 tip (this was at night, I left because I had to work in the morning) my friend stayed and when he went to reception to do the check out they want to charge me for the vallet parking that we already paid last night! I ask them to check the cameras, because was unacceptable.
Comment from Hotel Management
17 May 2024 by Francisco Barrios | Reservations Manager, Hotel Management
Dear Gustavo,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and appreciated the upgrade. Your kind words truly mean a lot to our team.We are, however, sorry to learn about the inconvenience you experienced with our valet parking service. We understand how frustrating this must have been for you. To ensure we address this matter promptly and effectively, could you please contact our Front Desk team directly? They will be able to follow up on the incident and review the camera footage to resolve this issue for you.We appreciate your feedback and are committed to making sure your next visit is flawless. Thank you again for your understanding and for choosing Marenas Beach Resort.Warm regards,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 May 2024