Ratings based on 825 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
👌
Comment from Hotel Management
4 Jun 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Dear Esther:Thank you for your feedback about your stay with us. We hope to see you again and get Five Stars!!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Dear Keisha:I appreciate you telling us about your experience at La Quinta Inns & Suites Miami Airport West. We hope to see you again and get 5 Stars!!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Gracias Ricardo, por su evalución de excelente de nuestro trabajo, nos vemos!!!
by A verified traveler
Posted 3 Jun 2024
We had to change room because there was lots of someone else’s hair in the shower and bed!!
Comment from Hotel Management
4 Jun 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Dear Theodore:stay? We appreciate your feedback and hope to hear from you soon!Thank you for your recent stay at La Quinta Inns & Suites Miami Airport West. We appreciate you taking the time to inform us of your recent stay, and we will be using your comments for future improvements to property.
by A verified traveler
Posted 2 Jun 2024
Do not order Amazon packages and ship them here; this is the 1 hotel that charges to get your packages
$5 per package and if you don’t pay they keep your packages
Comment from Hotel Management
4 Jun 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Dear Janet:I'm really sorry to hear that since we don't "keep" Guest's Package. We always find a reasonable solution. Sorry for the inconvenience.
by A verified traveler
Posted 1 Jun 2024
No wifi in room. Roaches in bathtub
Comment from Hotel Management
4 Jun 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Dear Desiree:Thanks for your feedback regarding your stay with us. We're very concerned about the comment you mentioned and would like to speak with you further. If you could please contact management at the hotel directly so we can better assist you.
by A verified traveler
Posted 1 Jun 2024
Its ok for 1 night...longer i dont recomend
Internet connection in room bad
Place is clean and good service
Comment from Hotel Management
1 Jun 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Hello Junaiska:I'm so sorry for the internet issue, we are working on it. We hope to see you again to better serve you
by A verified traveler
Posted 1 Jun 2024
No internet connection the whole stay
Limited parking
The elevators takes longggg
The staff was trying but couldn't do anything i guess but was going to give us a new room but a guest was behind me and was on the 2nd floor and was having the same problem (i was in the 6th floor) Overall i wasnt impressed but it was clean and the staff was alright
Comment from Hotel Management
1 Jun 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Hi Ashley:Thank you for your recent stay at La Quinta Inns & Suites Miami Airport West. We appreciate you taking the time to inform us of your recent stay, and we will be using your comments for future improvements to property. We hope to see you again to better serve you.
by A verified traveler
Posted 30 May 2024
Racist. If you’re black, please save your money and don’t stay here. Best thing about this property is Shirley that works at the front desk. Wifi also doesn’t work and the breakfast is a 2/10. They also have been doing construction while you’re staying at the property which is a major inconvenience.
Comment from Hotel Management
31 May 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Miss Sabrina:This is a very inappropriate comment....Our decision about not keeping your 30 packages from amazon for 2 months before your arrival has nothing to do with how we treat Guest here and how we treat Human Being. If this is the conclusion you arrive about this issue, this only defines what you think ....I'm sorry about you feel this way but I'm not sorry that you are trying to take advantage of human miseries that we don't share at all.
by A verified traveler
Posted 29 May 2024
The Wi-Fi / internet needs upgrading. It is not accessible in most rooms. I stayed on floor 2 and floor 6 respectively and I’m having the same issue. The only way it works is if you go down to the lobby.
Comment from Hotel Management
31 May 2024 by Karel del Castillo, Assistant General Manager, Hotel Management
Dear Vickram:I really appreciate your comprehension and I apologize for this issue. We hope to see you again to better serve you.
