Ratings based on 982 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Was impressed with staff and cleanliness of property
Comment from Hotel Management
2 Jun 2024 by adriana, Hotel Management
Dear Veronica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
2 Jun 2024 by adriana, Hotel Management
Dear Karla,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager
by A verified traveler from CORDOVA
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by jason, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 May 2024
Todo excelente.
Lo único que nos pareció extraño, es que a todos los huéspedes que llegaban temprano, antes de la hora del check in, les entregaban sus habitaciones. Nosotros salimos de un crucero, así que llegamos desde las 10 de la mañana y traiamos un bebé. Aún asi nos entregaron la suite sólo media hr. antes del check in. Esperamos casi 6 horas; Porque segun nos dijeron en recepción, los clientes anteriores pidieron - late check out- pero acaso era la única suite del hotel?
Comment from Hotel Management
27 May 2024 by jason, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 May 2024
Super clean , very very great aroma and smell in the rooms amd the hotel. Staff is.very friendly
Comment from Hotel Management
27 May 2024 by jason, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 May 2024
Helpful staff. Loved happy hour
Comment from Hotel Management
25 May 2024 by adriana, Hotel Management
Dear Guest,Thank you for staying with us. We appreciate your feedback. We hope to see you soonRegardsAdriana MonroyAssistant General Manager
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by Jason, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 22 May 2024
Room was clean and spacious. Staff were friendly and helpful. Loved the happy hour in the afternoon. Thought the fee for parking was a money grab since the hotel has plenty of space for parking. Enjoyed the stay overall.
Comment from Hotel Management
22 May 2024 by Jason, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 22 May 2024
The property was just as described. My only issue was miscommunication about where ro get the shuttle. Although I called twice. I wind up taking an uber after being at the airport for over an hour..
Comment from Hotel Management
22 May 2024 by Jason, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler from Doral
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Jason, Hotel Management
Thank you for staying with us. We appreciate your feedback!
