Ratings based on 991 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Good staff
Comment from Hotel Management
15 May 2024 by ty, Hotel Management
We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and enjoyable experience for all of our guests, and we are grateful for your positive feedback. We hope to welcome you back again in the future. Thank you for choosing Holiday Inn Express Suites
by A verified traveler
Posted 26 Apr 2024
Just a quick stop over on way North. Hotel was clean even though they had renovations going on.
Comment from Hotel Management
15 May 2024 by Ty, Hotel Management
We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and enjoyable experience for all of our guests, and we are grateful for your positive feedback. We hope to welcome you back again in the future. Thank you for choosing Holiday Inn Express Suites
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
15 May 2024 by ty, Hotel Management
We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and enjoyable experience for all of our guests, and we are grateful for your positive feedback. We hope to welcome you back again in the future. Thank you for choosing Holiday Inn Express Suites
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
15 May 2024 by Ty, Hotel Management
We appreciate your feedback and stay at our Holiday Inn Express Florida City-Gateway To Keys. We truly value your membership in the IHG One Rewards program, which reflects your unwavering trust and loyalty to our brands.Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry for what happened. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.Your business with IHG Hotels & Resorts is appreciated. I hope you consider staying with us again to redeem your confidence.
by A verified traveler
Posted 12 Apr 2024
It was clean and staff was friendly. We were there 4 nights. The breakfast was good when they served it but two of days the used the excuse that their stove was broke and just had rolls and cereal, I didn’t believe it I think they just wanted to save money. According to other reviews they use this excuse a lot. It is sad that they do that because it is really a nice place. Great location for going to Everglades and the upper Keys.
Comment from Hotel Management
15 May 2024 by Ty, Hotel Management
We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and enjoyable experience for all of our guests, and we are grateful for your positive feedback. We hope to welcome you back again in the future. Thank you for choosing Holiday Inn Express Suites
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
15 May 2024 by ty, Hotel Management
We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and enjoyable experience for all of our guests, and we are grateful for your positive feedback. We hope to welcome you back again in the future. Thank you for choosing Holiday Inn Express Suites
by A verified traveler
Posted 7 Apr 2024
No issues, breakfast time should longer
Comment from Hotel Management
15 May 2024 by Ty, Hotel Management
We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and enjoyable experience for all of our guests, and we are grateful for your positive feedback. We hope to welcome you back again in the future. Thank you for choosing Holiday Inn Express Suites
by A verified traveler
Posted 31 Mar 2024
Property was being rehaed but until then the existing rugs were filthy, elevator had fake tile sticker all over it. Furniture was filthy. Really should not have been occupiable until after rehab was complete. Been to many holiday inns. This did not meet the standard.
Comment from Hotel Management
15 May 2024 by Ty, Hotel Management
Thank you for choosing to stay at the Holiday Inn Express & Suites Florida City- Gateway to Keys on your recent family trip. We appreciate your unwavering support and loyalty as an IHG One Rewards Platinum Elite member and a Chase cardholder.I'm sorry for the issues you faced during your stay. We aim to provide our guests with the highest quality of accommodations where they can have a simple, engaging place to rest and recharge. I have shared your concerns with the hotel management team. I'm certain that they'll look into addressing the issues you raised. In line with this, I also sent you an email.We sincerely hope for another chance to provide you with a truly seamless and positive experience!
by A verified traveler
Posted 27 Mar 2024
