Ratings based on 5,336 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
One of the most beautiful hotels i have ever been
by A verified traveler
Posted 21 May 2024
Love all the pool options, staff friendliness, and room size.
Comment from Hotel Management
21 May 2024 by Selim, Hotel Management
Dear Lucas, Your feedback is invaluable to us. Thank you for sharing your experience at Fontainebleau Miami Beach. We're thrilled that you enjoyed the pool, the friendly staff, and the spacious rooms. Your kind words mean a lot to us, and we can't wait to welcome you back soon!
by A verified traveler
Posted 21 May 2024
Rude staff
Comment from Hotel Management
21 May 2024 by Selim, Hotel Management
Dear Wisam, We sincerely apologize if the staff were rude to you. All our guests deserve a quality stay and a fantastic experience. We will take actions that can help us prevent this scenario in the future and make positive changes that can change our perception. Thank you again for sharing your opinion with us.
by A verified traveler
Posted 21 May 2024
Beautiful place
Comment from Hotel Management
21 May 2024 by Selim, Hotel Management
Dear Maria Cecelia, Thank you for sharing your experience at Fontainebleau Miami Beach. We are thrilled to learn that your stay was exceptional and that you were able to fully relax and unwind. It is our mission to provide every guest with a memorable and exceptional experience, and we are pleased that we delivered five-star service to you. Thank you for choosing Fontainebleau Miami Beach for your stay, and we eagerly anticipate the opportunity to host you again in the future.
by A verified traveler
Posted 21 May 2024
Check in was sooooo much better than my first time last wk. Jennifer in front desk was accommodating and professional
Comment from Hotel Management
21 May 2024 by Selim, Hotel Management
Dear Jessica, Thank you for sharing your experience at Fontainebleau Miami Beach. We are elated to hear that your stay was excellent and that you could fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay, and we hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 21 May 2024
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Comment from Hotel Management
21 May 2024 by Maried, Hotel Management
Dear Moh'd, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 21 May 2024
Unsatisfactory service
Comment from Hotel Management
21 May 2024 by Maried, Hotel Management
Dear Maria, Thank you for taking the time to share your comments with us. We are sorry that we were not able to meet your expectations during your recent visit. Our aim is always to provide our guests with a high quality and luxurious experience and we regret that we failed on this occasion. Your comments help us improve in all areas. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 21 May 2024
Unsatisfied service
Comment from Hotel Management
21 May 2024 by Maried, Hotel Management
Dear Maria, Thank you for choosing Fontainebleau Miami Beach for your recent stay. We want to express our sincere apologies for any inconvenience you experienced due to the lack of service. Providing a high-quality experience and ensuring a pleasant stay for all our guests is our top priority, and we regret not meeting your expectations. Thank you for your feedback.
by A verified traveler
Posted 21 May 2024
Good resort
Comment from Hotel Management
21 May 2024 by Maried, Hotel Management
Dear Peter,Thank you for taking the time to write a review. Your opinion is highly valued by us.We look forward to welcoming you back soon.Best Regards,
by A verified traveler
Posted 20 May 2024
My love for the fontainebleau grows with every stay. The staff is always very respectful and helpful. The cleanliness, and atmosphere is always impeccable. The resort being right off the beach is always a big plus and the pool area is always super clean and fun! Only place I will stay at Miami Beach. Definitely returning
Comment from Hotel Management
21 May 2024 by Selim, Hotel Management
Dear Tamera Renee, We are absolutely thrilled to have received your comments! We are delighted to hear that you found our property exceptionally clean, with attentive staff who are always ready to lend a helping hand. We are overjoyed that our daily attendant provided fantastic service and fulfilled all your needs. We eagerly look forward to welcoming you back soon and are confident that your next visit will be your best yet. With our vast range of amenities, you'll have everything you need to enjoy a truly unforgettable experience.
