Ratings based on 770 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The convenience of the airport
by A verified traveler
Posted 4 Jun 2024
Good
by A verified traveler
Posted 4 Jun 2024
Nice property but food service little slow we kept waiting for a long time but no one was there to take our order and served my drink last when almost my lunch was over. Also they forgot to bring my daughter’s Pasta and got delayed. Rest everything ok.
by A verified traveler
Posted 3 Jun 2024
One of my favorite hotels to stay at when I visit Miami love their breakfast might order omelettes farm fresh eggs all that good stuff and what else oh reception for arrivals from four to seven free drinks
by A verified traveler
Posted 3 Jun 2024
Everything perfect
by A verified traveler
Posted 3 Jun 2024
Excellent stay
Comment from Hotel Management
3 Jun 2024 by Customer Service , Hotel Management
Thank you for your review, Cheryl! We’re delighted to know that you enjoyed an excellent stay. It was our pleasure to serve you and we hope to welcome you back again soon.
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 2 Jun 2024
The only thing to like about this place is the cleanness!! What i did not like about it is I was lied to about being shuttled to the hotel from the airport, I even called to make sure we would have a ride and was promised they would come and get us but they never showed up and when we tried to call the hotel no one would answer the phone and the M.O.D was completely rude and doesn't have any customer hospitality.
Comment from Hotel Management
3 Jun 2024 by Customer Service , Hotel Management
Thank you for choosing us, Meda. We appreciate that you mentioned the cleanliness of our hotel. However, we apologize for the inconvenience caused by the miscommunication about the shuttle. We can assure you that we will look into your situation and make sure that it does not happen again. If you would like to discuss your stay further, please reach out to us. We hope to have another opportunity to welcome you back for a better experience.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Customer Service , Hotel Management
Thank you for your rating, Marshall. We’re sorry to know that your stay with us did not meet our high standards. If you have specific feedback on how we can improve, please reach out to us. We hope to have another opportunity to regain your trust in the future by providing you with the excellent experience that you deserve.
by A verified traveler
Posted 2 Jun 2024
No available place to eat outside
Comment from Hotel Management
3 Jun 2024 by Customer Service , Hotel Management
Thank you for your review, Yamille. We’re glad to know that your overall stay was positive. However, we apologize for any inconvenience caused by the lack of places to eat outside of the hotel. As an airport hotel, it is our goal to be close to the airport. However, we understand your concerns and will use them to improve. We hope to welcome you back again soon for a better experience.
