Ratings based on 1,921 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Good place amazing views great amenities
by A verified traveler
Posted 21 May 2024
Great experience
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Nora, Hotel Management
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,
by A verified traveler
Posted 20 May 2024
No bottle waters in the rooms. No ice machines around on any of the available floors. Bellman went to get water, but never came back with them. My husband tipped him too quickly.
Comment from Hotel Management
21 May 2024 by Nora, Hotel Management
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the bottle of water and the Ice. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity. Sincerely
by A verified traveler
Posted 20 May 2024
by A verified traveler from Pembroke Pines
Posted 19 May 2024
Very good hotel
Comment from Hotel Management
21 May 2024 by Nora, Hotel Management
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Nora, Hotel Management
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,
by A verified traveler
Posted 19 May 2024
My stay at the Eden Roc was enjoyable. I love the architecture and the ambiance. The staff were helpful and professional. Eden Roc needs more food options. Eden roc needs to do maintenance on elevators because they are too slow. The lighting in the lobby at night is too dark. Lighting in the hallways leading to the rooms are too dark as well. There is no floor length the mirror. There is no storage space in refrigerator because too many beverage options. There needs to be a microwave. The walls are too thin and I can hear my neighbors. The Eden roc pool menu is misleading. If you order a margarita pitcher it’s not just 40$ it’s 40$ plus the price of the single margarita. This needs to be displayed on the menu and clarified. Also once an order is placed you aren’t able to change it which is unacceptable. If I want a different drink and I’m paying for it then the bar should be able to make adjustments. Overall I enjoyed my stay but Eden roc has room for improvement. Management were amazing and let us check out later than usual. Will be back to see if changes were made. Thanks Eden roc!
Comment from Hotel Management
20 May 2024 by Nora, Hotel Management
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements, and we hope to have a chance to earn your confidence in the future. Sincerely,
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Nora, Hotel Management
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,
by A verified traveler
Posted 18 May 2024
My favorite hotel in Miami. Always a great experience here!
Comment from Hotel Management
19 May 2024 by General Manager, Hotel Management
Dear Betsy,We are so happy to hear that Eden Roc Miami Beach is your favorite hotel in Miami! Your continued loyalty means a lot to us, and we strive to create a consistently great experience for all our guests. Thank you for choosing us again and again and we look forward to your next stay with us soon!Sincerely,Maria VilchezEden RocHotel Manager
