Ratings based on 1,527 Verified Reviews
2.4 Room cleanliness
3.1 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
you got to be kidding me. not a good environment and nowhere did it say it was like a crappy motel. hotel even charged me extra money after checkout because it wasn't the "correct" price... a load of garbage, filed a dispute with my credit card company as for that illegal. this trip was a bust, staff wasn't helpful either, completely "lost" would NEVER recommend to anybody
Comment from Hotel Management
20 May 2024 by Melynda R., Hotel Management
Thank you for your feedback, I do apologize for the negative experience you had here at the property.
by A verified traveler
Posted 20 May 2024
There was very noisy people nest door and beloe us. People were knocking on our door at 2am. We felt unsafe. We were told breakfast was included. There was subway onsite for purchase only. Terrible experience
Comment from Hotel Management
20 May 2024 by Melynda R., Hotel Management
Thank you for your feedback, I do apologize for the negative experience.
by A verified traveler
Posted 18 May 2024
Inhad a very good stay
Comment from Hotel Management
20 May 2024 by Melynda R., Hotel Management
Thank you for your positive feedback!
by A verified traveler
Posted 17 May 2024
Clean, close to the airport
Comment from Hotel Management
20 May 2024 by Melynda R., Hotel Management
Thank you for your positive feedback!
by A verified traveler
Posted 16 May 2024
Got there at 7:30 to check in before going into the city for dinner. Was greeted by the front desk and told that their computer system has been down since 5 pm and that they weren't able to check anyone into their room until it is back online. They then said they would happily cancel us for free but then offered no other suggestions for different accommodations. We bounced around to the neighboring hotels and eventually found one for $127 a night when our original was $76. We had no choice but to cancel the original and rebook somewhere else or we would have no place to sleep in Miami. I am still awaiting a refund for the original hotel
Comment from Hotel Management
20 May 2024 by Melynda R., Hotel Management
I do apologize for the negative experience, your refund was processed for a few days.
by A verified traveler
Posted 14 May 2024
Horrible front desk
Comment from Hotel Management
15 May 2024 by Melynda R., Hotel Management
Thank you for your feedback, I do apologize for the negative experience you had here at the property.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Melynda R., Hotel Management
Thank you for your positive feedback.
by A verified traveler
Posted 13 May 2024
Close to MIA, Less costly than most free shuttle.
Comment from Hotel Management
13 May 2024 by Melynda R., Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 11 May 2024
i liked it
Comment from Hotel Management
13 May 2024 by Melynda R., Hotel Management
Thank you for your positive feedback.
by A verified traveler
Posted 11 May 2024
The only complaint I have is the floors in my room 124 needs sweeping and mopping
Comment from Hotel Management
13 May 2024 by Melynda R., Hotel Management
Thank you for your positive feedback!
