Ratings based on 972 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Hotel Manager , Hotel Management
Dear Roberto,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager
by A verified traveler from Lakewood Ranch
Posted 20 May 2024
The front staff were really nice. The hotel is in an unsafe area and - honest to god- drug deals going down in the parking lot and vagrants roaming. And ...yes I am being honest. My room was uncharacteristically very nice. Completely redone and clean. New paint, tile. Bed was old and worn and um...shal I dare say.....silicone stains on the clean sheets.. The outer appearance of the motel and the general area is horrible. Feral cats roaming all over. Decent pool but I didn't go in. "Hot Breakfast" is a JOKE. Waffle maker and a slight smattering of junk food.
Comment from Hotel Management
22 May 2024 by Hotel Manager , Hotel Management
Dear James,Thank you for your feedback. We're pleased you found our front staff nice and appreciated the cleanliness of your room. We apologize for any discomfort caused by the surrounding area and any issues with the bed linens. We'll address your concerns to improve our services and facilities.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
For the price it was great, the floors in the rooms were a little dirty but the staff was helpful and friendly. I would stay again
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Jen, We appreciate your feedback and are delighted to hear that you found our staff helpful and friendly. Your comments about the room will be shared with our housekeeping team for further improvements. We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 17 May 2024
Like the service
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Jean Richard,We are pleased to hear that you enjoyed the service during your stay. Guest feedback is valuable to us in maintaining high standards. Should you have further comments or suggestions, we encourage you to reach out to our management team directly. Thank you for choosing our hotel - we look forward to welcoming you back in the future.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
4 Jun 2024 by Hotel Manager , Hotel Management
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Hotel Manager , Hotel Management
Dear Francisco,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello edgar, We value your opinion and would love to hear more about your recent stay. Please contact us directly to discuss any concerns you may have had. Hope to hear from you soon!
by A verified traveler
Posted 7 May 2024
Good place to stay
Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Chhay,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our hotel to be a good place to stay. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
The 1st room I checked into was dirty and the television didn't work! They gave me another room and the toilet was broken.
Comment from Hotel Management
9 May 2024 by Hotel Manager , Hotel Management
Dear Phillip,We're truly sorry to hear about the multiple issues you encountered during your stay. Your experience falls far below the standards we aim to uphold for our guests, and we apologize for any inconvenience or discomfort caused. Please know that your feedback is important to us, and we will address these issues promptly to ensure they are resolved for future guests. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
The staff was friendly and helpful but otherwise it was pretty bad.
Comment from Hotel Management
8 May 2024 by Hotel Manager , Hotel Management
Dear Dione,We appreciate your recognition of our friendly and helpful staff. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'll work to address any issues to improve our guests' experiences in the future.Sincerely, Hotel Manager
