Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The guy on the front desk was super very well presented, receptive and always had a smile on him.
by A verified traveler
Posted 1 Jun 2024
Great location and Jorge at the front desk was super friendly and helpful.
Comment from Hotel Management
2 Jun 2024 by Management, Hotel Management
Thank you so much for your kind review Carlos! We are thrilled to hear that you enjoyed our great location and found it convenient during your stay. Your kind words about our hotel and staff are truly appreciated.We are particularly delighted to hear that Jorge at the front desk made a positive impact on your stay. Jorge is indeed a valued member of our team, and it’s wonderful to know that his friendliness and helpfulness contributed to your enjoyable experience. Thank you once again for your kind review and for choosing our hotel. We look forward to welcoming you back in the near future and providing you with an even better stay.
by A verified traveler
Posted 31 May 2024
Staff was friendly and accomodating. Shopping amd restaurants excellent.
Comment from Hotel Management
2 Jun 2024 by Management, Hotel Management
Ishwar, thank you for taking the time to share your recent stay with us! We are delighted to hear that you had a pleasant stay and that our staff's friendliness and accommodating nature left a positive impression on you. Your feedback is truly appreciated and serves as a great encouragement to our team. Thank you once again for your kind words and for choosing our hotel. We look forward to welcoming you back on your next trip to Miami and ensuring that your stay is just as pleasant and memorable.
by A verified traveler
Posted 28 May 2024
Great stay
Comment from Hotel Management
30 May 2024 by Management, Hotel Management
Thank you for your kind words Walter! We're thrilled to hear that you had a great stay at our property. We take great pride in our property and work hard to maintain high standards of service and accommodations, so it's always rewarding to receive positive feedback like yours. If there's anything specific that stood out to you during your stay or any suggestions you have for how we can make future stays even better, please feel free to let us know. We're always here to ensure that your experience with us is nothing short of exceptional. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another great stay!
by A verified traveler
Posted 27 May 2024
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Comment from Hotel Management
30 May 2024 by Management, Hotel Management
Yosbel, we're grateful for your kind words about our team. Our staff members are dedicated to ensuring that every guest feels welcomed and valued, and it's wonderful to hear that their efforts made a positive impression on you. It's guests like you who make our job so fulfilling, and we're honored that you consider us a great hotel with great people. Should your travels bring you back to our area, we'd be delighted to welcome you back for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out. Thank you for choosing to stay with us!
by A verified traveler from Nassau
Posted 24 May 2024
Great location, courteous staff, excellent service.
Comment from Hotel Management
30 May 2024 by Management, Hotel Management
Thank you very much for your wonderful review Chiron! We're thrilled to hear that you had such a positive experience during your stay with us. Providing a top-notch experience for our guests is our ultimate goal, and we're delighted that you found our location convenient, our staff courteous, and our service excellent. Your kind words mean a lot to us and serve as a testament to the hard work and dedication of our team. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another outstanding stay in the future.
by A verified traveler
Posted 23 May 2024
Very nice
Comment from Hotel Management
30 May 2024 by Management, Hotel Management
William, we're thrilled to hear that you found our hotel to be very nice overall! Your satisfaction is incredibly important to us, and it's wonderful to know that you enjoyed your experience with us. We strive to provide a welcoming atmosphere, comfortable accommodations, and excellent service, so your positive feedback is truly rewarding for our team. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can make your next stay even more enjoyable, please feel free to share. We're always here to ensure that your future visits are just as pleasant as this one. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted 21 May 2024
Personally I loved everything about the property!
Comment from Hotel Management
30 May 2024 by Management, Hotel Management
Your enthusiasm is truly heartwarming! We're absolutely delighted to hear that you loved everything about our property Deneka. Providing an exceptional experience for our guests is our ultimate goal, and your positive feedback fuels our passion for hospitality. It's incredibly gratifying to know that every aspect of your stay, from our facilities to our services, resonated with you on a personal level. Your satisfaction is a testament to the hard work and dedication of our team, who take great pride in creating a welcoming and enjoyable environment for our guests. We genuinely appreciate your kind words and the time you've taken to share your feedback with us. Knowing that we've made your stay memorable brings us immense joy, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future.
by A verified traveler from Maraval
Posted 19 May 2024
The information on the hotel should be updated. If there us no longer an airport shuttle then expedia should not record the hottle as having a shuttle. Also if there is no continental breakfast then clear information on breakfast should be stated. The hotel is to expensive for the amenities offered.
Comment from Hotel Management
30 May 2024 by Management, Hotel Management
Keisha, thank you for bringing these important points to our attention. Your feedback is invaluable to us as we continually strive to improve the guest experience. We apologize for any inconvenience caused by discrepancies between the information provided by third-party booking platforms and the current offerings at our hotel. Regarding the airport shuttle service, we will promptly address this discrepancy with Expedia to ensure accurate information is provided to future guests. Similarly, we understand the importance of transparent communication regarding breakfast options, and we will work to update our website and booking platforms accordingly to provide clear information on what is available to our guests. Please know that guest satisfaction is of the utmost importance to us, and we are committed to addressing these concerns to enhance the overall experience for our guests. We hope for the opportunity to welcome you back in the future and provide you with an improved and more satisfying stay.
by A verified traveler
Posted 18 May 2024
Very good
Comment from Hotel Management
30 May 2024 by Management, Hotel Management
We're thrilled to hear that you had a wonderful experience during your stay with us Oliver! Thank you so much for your kind words and for taking the time to share your feedback. We strive to create an environment where our guests feel comfortable and at ease, and your feedback reaffirms that we're on the right track. Should your travels bring you back to our area, we'd be honored to host you once again and provide you with another exceptional experience.
