Ratings based on 3,368 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
It was a nice place
by A verified traveler
Posted 29 May 2024
Loved the River View! The room was really clean and spacious. The boats with loud music was played most of the night and we could hear it on the 14th floor. But overall it was a great 1 night stay before leaving on a cruise.
by A verified traveler
Posted 28 May 2024
The front desk staff always had smiles and very helpful from arrival to departure.
Comment from Hotel Management
28 May 2024 by Front Desk Team, Hotel Management
Thank you so much for your fantastic review and perfect rating of 5 out of 5! We are thrilled to hear that you had such a positive experience with our front desk staff.It's wonderful to know that their helpfulness and friendly smiles made a great impression on you from arrival to departure. Your kind words will be shared with the rest of our team, and I'm sure it will make their day!We look forward to welcoming you back in the future and continuing to provide you with exceptional service.Warm regards
by A verified traveler
Posted 28 May 2024
Liked the breakfast options. I didn't like that it was very pricey, so that will prevent me from visiting again.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Renate,We appreciate your feedback on our breakfast offerings. We're sorry to hear about your pricing concerns and hope you'll reconsider giving us another chance in the future. Thank you for staying with us.
by A verified traveler
Posted 28 May 2024
The property is indeed at a nice downtown spot and lot of families with children comfortably may stay here. However my expereience with the breakfast was disaster as they had no option for vegetarian like potatoes while non veg had egg and another option too.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Amish, We appreciate your feedback on our downtown location and suitability for families. We'll share your breakfast suggestions with our team to consider in enhancing our offerings for all guests. Your input is valuable for our future improvements.
by A verified traveler
Posted 27 May 2024
Great location
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Cheryl,We are pleased to hear that you enjoyed our hotel's convenient location. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. If you have any other comments or suggestions, please feel free to contact us directly at your convenience.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Mark,We're thrilled to hear you enjoyed your stay with us! Should you have any concerns or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
Parking was a little bit odd being off site. But otherwise nice hotel and clean
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Michael,We appreciate your feedback on the parking situation and are glad to hear you found our hotel nice and clean. If you have any further comments or concerns, please don't hesitate to reach out to us directly.
by A verified traveler from SOUTH SHIELDS
Posted 27 May 2024
Great location for downtown and waterfront.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Brian,We're delighted to hear that you enjoyed our hotel's convenient location near downtown and the waterfront. Thank you for sharing your positive feedback with us! If you have any more thoughts or suggestions, please feel free to reach out to us at any time.
by A verified traveler
Posted 26 May 2024
Close to everything and the Miami port
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Chita,We're delighted you found our location convenient for your needs. Your feedback is valued, and we hope to welcome you back soon for another enjoyable stay in the heart of Miami.
