Ratings based on 1,692 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 6 Jun 2024
Old furniture, dirty , smell humidity
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello florence,We appreciate your feedback and apologize for any inconvenience caused. Should you have any further concerns, please reach out to our management team directly for assistance.
by A verified traveler from Bedford
Posted 6 Jun 2024
Great experience
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Jayesh,We are delighted to hear that you had a great experience during your stay with us. Our team works hard to ensure that our guests have a pleasant and comfortable time at our hotel. If you have any further feedback or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back soon.
by A verified traveler
Posted 6 Jun 2024
Awesome everything
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello JORDI,We are thrilled to hear you had an awesome experience at our hotel. If there's anything else we can do to make your next stay even better, please do not hesitate to reach out. We look forward to welcoming you back again soon!
by A verified traveler
Posted 5 Jun 2024
Please, don’t spend your money in this property. Pay more in other hotel, but never visit this place. Terrible lobby furniture. the room smell so bad. stained and wrinkled sheets, stained blanket with blood. No water in the room. Hair on the bathroom, stained towels. The room look like the past century. Trash in the hallway. The cherry on top, the first room was assigned me was occupied.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Rebeca,We appreciate your feedback and apologize for the issues you encountered during your stay. We take all guest comments seriously to improve our services. Your concerns will be addressed with the appropriate teams for further review and training purposes. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Edwin,We are thrilled you had such a wonderful experience at our hotel! Your satisfaction is our top priority, and we are delighted to hear that we exceeded your expectations. We hope to welcome you back soon for another fantastic stay!
by A verified traveler from Miami
Posted 2 Jun 2024
The service is very bad. Two Elevator we were broke Nobody came to fix for two hours later! No breakfast, no air conditioning bad !!!! It’s old hotel I don't recommend it to anyone.
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello Paul, We apologize for any inconvenience you may have experienced during your stay with us. We appreciate your feedback and will address these issues to improve our services for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 2 Jun 2024
Ok
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Maylin,We're sorry to hear about your experience. Your feedback is important to us, and we'll address these issues for future improvements. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 1 Jun 2024
Excelente atención y hotel
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Eduardo,We appreciate your kind words about our hotel and service. Your satisfaction is our top priority, and we are delighted to hear that you enjoyed your stay. Should you have any future feedback or queries, please do not hesitate to reach out to us.
by A verified traveler from Port of Spain
Posted 1 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello Anil, We appreciate you choosing our hotel for your stay. If there's anything that could have been improved during your visit, please feel free to contact us directly so we can address it accordingly. We hope to welcome you back in the future for an even better experience.
