Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from La Verne
Posted 25 May 2024
Outstanding property grounds, rooms, and amenities are comparable to big five-star hotels. Attention to detail, including cleanness, in-room amenities, poolside sunscreen, and iced water carts. Nice ocean-view bungalow bar with mist fans. Good beach service, including food, drinks, and free lounge chairs with thick mattresses. I think the resort fee should include an umbrella. It does not make sense to pay a $30 resort fee and rent an umbrella for another $30 daily.
Comment from Hotel Management
25 May 2024 by Oscar Morales/Resort Manager, Hotel Management
Fadi,We are delighted that you chose the Cadillac Hotel & Beach Club for your most recent Miami Beach stay. Thank you for taking the time to let us know about your stay. I have also forwarded your suggestions to our Pool and Recreation partners.We hope to be able to host you in the near future.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Oscar Morales/Resort Manager, Hotel Management
Ashley,I apologize if your stay was not enjoyable. We strive to provide a memorable experience. I noticed you did not leave any comments. If you wish to provide feedback you may call me at 305-538-3373.Sincerely,
by A verified traveler
Posted 21 May 2024
Beautiful property. Staff remembered us from last time. Donna Mare has world class food and service. Beach Bungalow bar is the best Tiki bar and is right on the beach. Great music and bar staff. We had so much fun!!
Comment from Hotel Management
23 May 2024 by Oscar Morales/Resort Manager, Hotel Management
Mary Jane,Thank you for choosing the Cadillac Hotel & Beach Club for your recent stay. We are delighted that you had a wonderful time. Thank you for taking the time to provide such wonderful feedback.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Hotel Leadership Team, Hotel Management
Great day Colin,Thank you for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Hotel Leadership Team, Hotel Management
Dear Ceidi,Thank you for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.
by A verified traveler
Posted 14 May 2024
They were very accommodating and kind. Truly appreciated the staff. The hotel was beautiful as well.
Comment from Hotel Management
15 May 2024 by Oscar Morales , Hotel Management
Jordan,Thank you for choosing the Cadillac Hotel for your recent visit to Miami Beach. We are delighted that you had a wonderful time. We hope to see you return on your next visit to Miami Beach.Sincerely,
by A verified traveler from Cranston
Posted 14 May 2024
Food is way too expensive. Feels like you've been ripped off. I'll never book this hotel again for that reason.
Comment from Hotel Management
16 May 2024 by Resort Manager/Oscar Morales , Hotel Management
Andrew,I apologize that you were not satisfied with the food and beverage pricing. I have alerted our Food and Beverage partners of your concerns.
by A verified traveler
Posted 13 May 2024
We had good times in this hotel !
Comment from Hotel Management
13 May 2024 by Hotel Leadership Team, Hotel Management
Great day Hiroki,Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.
by A verified traveler
Posted 12 May 2024
The hotel is beautiful and the location is great. We paid for an upgrade to a suite with a great view. The food in the restaurants is incredible. However, given how much we paid there were a few things that were disappointing. First our room key lock wasn't working and we had to go ask for help to the lobby 5 times, they kept saying it was the key but clearly it wasn't, finally a tech came to check and changed the battery on the door. The housekeeping was also disappointing, they kept forgetting to leave us the complementary water bottles, they never took the trash, and they only left us slippers and robes the last day of our stay (we were there 4 days) given than we paid for a suite I expected more. Lastly we did see 3 small roaches in the room which was not pleasant.
Comment from Hotel Management
14 May 2024 by Hotel Leadership Team, Hotel Management
Dear Sandra,We would like to offer our sincerest apologies for mishaps in service you encountered during your stay at the Cadillac Hotel. I appreciate you making us aware of your negative experience and would like to thank you for your feedback. We strive to provide an excellent guest experience and your feedback helps us to improve the quality of our operations.
by A verified traveler
Posted 11 May 2024
Overall a wonderful stay! The amenities were perfect. Our room was rather small, so be prepared if you have another guest with you to either get two beds or book a large space. We didn’t have many options for storing our items for a longer stay.
Staff is friendly and you will always get prompt service. One thing I didn’t realize with room service is that they enter the room. Last time, they left it outside the door so it was a good thing we were not dressing.
The only true downside is our sheets didn’t look super clean, which might be a side effect of busy times of the year. There were some old stains when we arrived, but we changed the sheets and had no other issues all trip long. Same with the towels in the room and at the beach. Overall - would book again but we are definitely curious about the value of other stays in this price range.
Thank you for the nice stay!
Comment from Hotel Management
13 May 2024 by Hotel Leadership Team, Hotel Management
Great day Talia,Thank you for staying with us at the Cadillac Hotel.We appreciate your feedback.
