Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
I should have listened to the reviews but the hotel is average at best. It is definitely not 5 Star quality.
The Good:
Location is good. Very walkable. But unless you're here for business or fine dining, it's probably best to stay in Roma area. A lot more to do besides eating.
In general thw staff was nice.
The Bad:
Room initially given is in a very loud section of the hotel. But is considered Elite member level which it is not.
Sheets had a very wet feel. Probably due to humidity but it didn't feel humid.
No pool so not a great place for a relaying vacation.
Had a weird encounter with an employee that entered my room and opened something that didn't belong to him. Felt like a violation of privacy. I reported to front desk upon checkout and she apologized.
Overall my stay wasn't the best. I plan to visit Mexico City again but will not stay at the W.
by A verified traveler
Posted 15 Jun 2024
Location is good ( as other options )
Worst layout of a room
Outstanding service at restaurant by Carlos.
Mediocre service at front desk.
Whatever whenever is just marketing should be whenever they answer the call .
Bad timing it was an event of the LGBTQ 🏳️🌈 I thought it was a family oriented hotel.
by A verified traveler
Posted 10 Jun 2024
Na
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 4 Jun 2024
The property does need some updates since some furniture in the room was just rubbed down and need it to be fix or update.. the stuff and the area are just great and really safe
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 29 May 2024
Nice and friendly staff, safe area, beautiful rooms
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 3 May 2024
