Ratings based on 198 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Such a beautiful hotel. The area was perfect, surrounded by restaurants and stores. Lively during the day and quiet during the evening. Ubering was easy anywhere we needed to go. The staff was polite and helpful with all our needs at any time of day. Thank you for a great stay and we can’t wait to visit again.
Comment from Hotel Management
16 May 2024 by Cesar Flores / Front Office Manager, Hotel Management
Dear Jason, Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and well taken care of, so it's incredibly rewarding to receive such positive feedback.We're glad you enjoyed our prime location surrounded by restaurants and stores, making it convenient for you to explore and enjoy the area. Our goal is to provide a vibrant atmosphere during the day while ensuring a peaceful and relaxing environment in the evenings.It's fantastic to know that you found transportation easy and that our staff was able to assist you promptly and courteously throughout your stay. We'll be sure to pass along your kind words to our team members.We can't wait to welcome you back for another memorable stay! Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.
by A verified traveler
Posted 7 May 2024
Really nice and clean hotel . Really good located
Comment from Hotel Management
7 May 2024 by Cesar Flores / Front Office Manager, Hotel Management
Dear Maria, We're thrilled to receive such positive feedback about your recent stay with us! Thank you for taking the time to share your experience. It's wonderful to hear that you found our hotel to be nice, clean, and conveniently located. We strive to provide our guests with a comfortable and enjoyable stay, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit to the area!
by A verified traveler from Guttenberg
Posted 30 Apr 2024
Great place in a perfect location. Museums, restaurants, and cafes all around. Safe area as well.
Comment from Hotel Management
30 Apr 2024 by Cesar Flores / Front Office Manager, Hotel Management
Dear Gustavo, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay with us and found our location to be perfect for exploring the vibrant surroundings. Ensuring our guests' safety and comfort is always our top priority, and we're delighted to hear that you felt secure during your time here.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!
by A verified traveler
Posted 28 Apr 2024
Very clean and central to many restaurants and shopping
Comment from Hotel Management
28 Apr 2024 by Cesar Flores / Front Office Manager , Hotel Management
Dear Chamimda,Thank you for taking the time to share your feedback! We’re delighted to hear that you found our hotel very clean and conveniently located near restaurants and shopping options. We strive to provide our guests with a comfortable and convenient experience, and we’re glad to hear that we succeeded during your stay.We hope to welcome you back again in the future!
by A verified traveler
Posted 28 Apr 2024
This hotel is beautiful. The rooms are lovely and clean, the staff was so friendly, and it’s in a very walkable area. It was a great choice, and if I ever need to stay near the Zocalo I would definitely stay here again.
Comment from Hotel Management
28 Apr 2024 by Cesar Flores / Front Office Manager , Hotel Management
Dear Megan,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and that our rooms, staff, and location met your expectations. We look forward to welcoming you back whenever your travels bring you to the Zocalo area again!
by A verified traveler
Posted 23 Apr 2024
The best hotel in the Mexico City Downtown area
Comment from Hotel Management
23 Apr 2024 by Cesar Flores / Front Office Manager, Hotel Management
Dear Pedro, Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a fantastic experience at our hotel. Providing exceptional service and creating memorable stays for our guests is always our top priority.It's truly heartening to know that you consider us the best hotel in the Mexico City Downtown area. We take great pride in our location, amenities, and the hospitality of our staff, and we're delighted that it all contributed to your enjoyable stay.Your kind words mean a lot to us, and we look forward to welcoming you back for another outstanding experience whenever your travels bring you to Mexico City.Warm regards,
by A verified traveler
Posted 15 Apr 2024
awesome choice! we didn't know what to expect, this wasn't my first choice, but we are very happy with Umbral. the rooms were very quiet, the service was amazing and it is 2 blocks from the El Zocalo. the staff was very helpful and polite. we are planning to return to Mexico City next year and we will be staying here again.
Comment from Hotel Management
15 Apr 2024 by Cesar Flores / Front Office Manager, Hotel Management
Dear Ivan, Thank you so much for sharing your experience! We're thrilled to hear that Umbral exceeded your expectations and provided a fantastic stay. It's great to know that you found the rooms quiet, enjoyed the amazing service, and appreciated the convenient location near El Zocalo. We're honored that despite not being your initial choice, Umbral became your top pick, and we can't wait to welcome you back next year for another wonderful stay in Mexico City!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Cesar Flores / Front Office Manager, Hotel Management
Dear David ,Thank you for your kind feedback! We’re thrilled to hear you had a wonderful experience with us. Your 5-star rating means a lot to us. We hope to welcome you back soon!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Cesar Flores / Front Office Manager , Hotel Management
Dear Vanessa,Thank you for your kind feedback! We’re thrilled to hear you had a wonderful experience with us. Your 5-star rating means a lot to us. We hope to welcome you back soon!
by A verified traveler
Posted 1 Apr 2024
Area was safe with police on every corner. Very walkable. Close to many attractions. Friendly staff. Highly recommend. Gym is small but has everything you need.
Comment from Hotel Management
4 Apr 2024 by Cesar Flores / Front Office Manager, Hotel Management
Dear Roberto, Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to learn that you found our location to be safe and easily accessible.It's wonderful to hear that you enjoyed the convenience of our proximity to various attractions and found our staff to be friendly and accommodating. We take great pride in providing exceptional service to our guests.We're pleased that our gym facilities met your needs, despite their compact size. We strive to ensure that all our amenities are well-equipped to enhance our guests' overall experience.Thank you for your high recommendation, and we look forward to welcoming you back on your next visit.Best regards,
