Ratings based on 977 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
service was ok, restaurant service was great the days that were not so busy, but busy days, the restaurant service was poor.
The room cleanliness was great the 1st day, the rest of the days housekeeping got worse
Comment from Hotel Management
10 Jun 2024 by Quality Manager, Hotel Management
Dear Miss Rina,Thank you for taking the time to share your detailed feedback regarding your recent experience with our services. We sincerely apologize for the inconsistency you encountered with the restaurant service, particularly on busier days, as well as the decline in housekeeping standards after the first day of your stay. Your insights are invaluable to us as we continuously strive to enhance our guest experience. Rest assured, we will address these concerns internally to ensure improvements are made promptly. We appreciate your preference and hope you give us the opportunity to be your hosts again.Yours sincerely,Sara Lizarraga
by A verified traveler
Posted 9 Jun 2024
Everyone went out of their way to be helpful. Professional , Polite and lots of coffee shops and good restaurant. Safe and walkable and lots of trees and very clean area
Comment from Hotel Management
10 Jun 2024 by Quality Manager, Hotel Management
Dear Miss Claudette,Thank you for your kind remarks. We are delighted to hear that your experience was positive and that you found our community to be professional, polite, and accommodating. We take great pride in providing a safe and walkable environment, complemented by an abundance of trees and cleanliness. Your feedback is greatly appreciated, and we hope to continue exceeding your expectations in the future.We appreciate your preference and look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga
by A verified traveler
Posted 5 Jun 2024
Grat service
Comment from Hotel Management
6 Jun 2024 by Quality Manager, Hotel Management
Dear Miss Cinthia,It was a pleasure welcoming you to Marquis Reforma Hotel & Spa.Thank you for taking the time to let us know that our service met your expectations.At Marquis, we consider you part of our family, and it was our pleasure to provide you with our hospitality.We appreciate your preference and eagerly anticipate the opportunity to host you again the next time your travels bring you to the city.Yours sincerely,Sara Lizarraga
by A verified traveler
Posted 2 Jun 2024
Excellent
Comment from Hotel Management
6 Jun 2024 by Quality Manager, Hotel Management
Dear Mr. Praveen,Thank you for giving us the opportunity to host you and for taking the time to share your feedback.It is truly rewarding for us to learn that your stay was an excellent experience. Our top priority is to ensure your satisfaction through the hospitality of our team and by providing comfortable accommodations.We appreciate your preference and eagerly anticipate the opportunity to welcome you back again soon.Yours sincerely,Sara Lizarraga
by A verified traveler
Posted 30 May 2024
Excellent service,
Room was perfect, roomy, cool and comfortable.
Large soaking tub was a bonus after a long day of walking.
The gym is awesome especially if you enjoy lifting.
Charge for minibar items...mini espresso machine in room $5.50 USD for use. FYI
Plenty of food choices near by as well as Tour bus stop steps from hotel.
I traveled alone and felt safe inside and outside the hotel.
I would definitely stay here again.
Comment from Hotel Management
31 May 2024 by Quality Manager, Hotel Management
Dear Miss Sonia,Thank you for giving us the opportunity to host you during your recent stay in Mexico City.We are truly grateful for your kind review. Knowing that you had a wonderful experience with us is the best reward for our efforts. It signifies that we succeeded in providing you with a pleasant stay, thanks to the hospitality of our team and the comfort of our facilities.I will gladly share your comments with our team. Rest assured, your feedback will inspire them to continue going the extra mile to deliver exceptional service.As you mentioned, our property's location allows our guests to easily visit interesting places near the hotel. We are thrilled that you found this aspect enjoyable.Marquis Reforma values your preference, and we eagerly anticipate your return to your home away from home.Yours sincerely,Sara Lizarraga
by A verified traveler
Posted 29 May 2024
El servicio es excelente todos los restaurantes son muy buenos. En todo momento los empleados son muy amables. La localización es excelente está a unos 10 minutos caminando del Bosque, a dirección opuesta esta también a 10 minutos caminando el ángel. 10/10 vuelvo a quedar me en El Marquis
Comment from Hotel Management
29 May 2024 by Gerente de Calidad, Hotel Management
Estimada Srita. Julia:Gracias por su visita a Hotel Marquis Reforma & Spa.Nos sentimos muy complacidos de haber sido sus anfitriones y brindarle nuestra hospitalidad.Agradecemos sus amables comentarios y nos alegra saber que nuestros colaboadores se esmeraron en brindarle la mejor de las atenciones. Sin duda el personal se sentirá muy complacido de conocer su amable opinion.Como bien lo menciona, la privilegiada ubicación del hotel permite a los huéspedes visitar los sitios más destacados que ofrece nuestra bella ciudad, como los que usted menciona. Esperamos los haya disfrutado plenamente.Valoramos su referencia y esperamos tener el honor de recibirla nuevamente en esta su casa.Cordialmente,Sara Lizarraga
by A verified traveler
Posted 28 May 2024
The best location, very friendly staff.
Comment from Hotel Management
29 May 2024 by Gerente de Calidad, Hotel Management
Dear Miss Diana,Thank you for sharing your experience at Marquis Reforma Hotel & Spa with us.We are delighted to hear that our privileged location allowed you to visit interesting places near the hotel, and, most importantly, that our staff provided you with excellent service. Our main priority is to be helpful to you.We appreciate your preference and look forward to welcoming you again.Yours sincerely,Sara Lizarraga
by A verified traveler
Posted 28 May 2024
Great hotel highly recommend
Comment from Hotel Management
29 May 2024 by Quality Manager, Hotel Management
Dear Joyce,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa. It was our pleasure to welcome you and extend our hospitality during your visit.We look forward to hosting you again the next time your travels bring you to the city.Yours sincerely,Sara Lizarraga
by A verified traveler
Posted 27 May 2024
You feel welcomed the moment you walk in! The rooms are very clean!
Comment from Hotel Management
28 May 2024 by Quality Manager, Hotel Management
Dear Analy,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa. We are so pleased to learn all our efforts to exceed your expectations were worth it. To Marquis Family it was a pleasure to welcome and pamper you through our hospitality.We appreciate your preference and the opportunity to host you. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga
by A verified traveler
Posted 25 May 2024
The concierge staff were great!
Comment from Hotel Management
25 May 2024 by Quality Manager, Hotel Management
Dear Miss Ana Karen, Thank you for choosing to stay at Marquis Reforma Hotel & Spa on your recent stay in Mexico City.I appreciate your thoughtful comments, and may I add how great it was to host you at your home away from home. I will be sharing your feedback with the concierge staff. This will encourage our team to keep on striving to meet your, and everyones expectations when visiting us!Thanks again for allowing us to host you this one time around, and we hope to see you back on your next visit.Cordially,Sara Lizarraga
