Ratings based on 968 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 11 Jun 2024
Es excelente servicio en general pero quedé decepcionada , pues me quedé tres días y en esos tres días se me perdieron cosas de mi maleta y mi stuff… no quise pensar mal pero busqué por todos lados y no aparecieron .
by A verified traveler
Posted 7 Jun 2024
Overall very friendly staff the rooms where small but generally clean very simple bathroom design nothing too fancy. The area was full of places to eat at a walkable distance.
by A verified traveler
Posted 4 Jun 2024
Beautiful. Clean decor. Friendly and attentive staff.
by A verified traveler from Toronto
Posted 1 Jun 2024
The hotel was very good for the price and location. Room was on the smaller side, but still very good. Staff was friendly and very helpful.
The location is great, very walkable and with good restaurants around.
by A verified traveler from Guatemala
Posted 31 May 2024
by A verified traveler
Posted 28 May 2024
Excellent hotel good location
by A verified traveler from Ft Lauderdale
Posted 27 May 2024
The air conditioning didn't work during the whole stay. I was planning to stay longer, but I moved to another hotel, since this one didn't seem to be able to fix the problem
by A verified traveler
Posted 27 May 2024
The air conditioning was not working throughout the night, making our room unbearably hot in the Mexican summer. It felt like a sauna, and I couldn't sleep at all.
I went to the front desk twice for help, but the staff's lack of fluent English and disrespectful attitude were very disappointing. Instead of providing solutions, they blamed external factors and dismissed my concerns. While I was speaking in English, they started chatting with others in Spanish, which was extremely unprofessional.
During checkout, the safe in our room wouldn't open with the correct password. It took the staff around 30 minutes to find the correct key, highlighting the hotel's disorganization.
I would not recommend this hotel to anyone.
by A verified traveler
Posted 26 May 2024
