Ratings based on 1,917 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Greenwood Village
Posted 3 Jun 2024
A great location on the edge of Roma and Condessa neighborhood in the Zona Rosa -- you can be in many areas within 30 minutes. There are many convenience stores open long hours; many Mexican and a good variety of Asian restaurants as well as some other types of cuisine — QSRs and sitdowns; and many street vendors. The drinks at the lobby bar and pool are expensive and the food at the Almara restaurant is good, the food at the Plaza restaurant is not. Specifically, don't bother with the Plaza's buffet breakfast, there are plenty of better, cheaper options within 2 blocks in almost every direction. Also, this area is very LGBTQ friendly.
Comment from Hotel Management
3 Jun 2024 by Concierge, Hotel Management
We greatly appreciate the time you spent to review your recent experience in our hotel, at Galería Plaza Reforma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Cordially.Concierge Reforma
by A verified traveler
Posted 1 Jun 2024
We stayed here for a full week and we had the best time! Very attentive staff from housekeeping to concierge, coffee in the lobby, bar for evening. We were so busy exploring the city we only got up to the pool once which was great to have for some fresh air. Very centrally located, we could walk to Roma easily for dinners. Would definitely recommend and stay again!
Comment from Hotel Management
2 Jun 2024 by Concierge, Hotel Management
Thank you very much for sharing this great review of your recent stay at Galería Plaza Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Cordially.Concierge Reforma.
by A verified traveler
Posted 31 May 2024
Employees were very nice and helpful. Everything was clean and things were walking distance
Comment from Hotel Management
31 May 2024 by Concierge, Hotel Management
Thank you very much for sharing this great review of your recent stay at Galería Plaza Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Cordially.Concierge Reforma.
by A verified traveler
Posted 31 May 2024
Safe place
Comment from Hotel Management
31 May 2024 by Concierge, Hotel Management
"Dear Ronnie, we thank you in advance for your preference for the Galería Plaza Reforma hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations."
by A verified traveler
Posted 30 May 2024
Nice
Comment from Hotel Management
30 May 2024 by Concierge, Hotel Management
Dear GabrielaWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
by A verified traveler
Posted 30 May 2024
Good valiue
Comment from Hotel Management
30 May 2024 by Concierge, Hotel Management
"Dear Shane, we thank you in advance for your preference for the Galería Plaza Reforma hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations."
by A verified traveler
Posted 29 May 2024
Enjoyed our stay. The hotel is in a great area with a lot to do. The rooftop pool was a nice place to get some sun and relax after a few tours. The staff was very helpful and friendly and lent umbrellas if it was raining outside. Would definately stay here again/
Comment from Hotel Management
30 May 2024 by Concierge, Hotel Management
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.
by A verified traveler
Posted 29 May 2024
The staff was excellent.
Comment from Hotel Management
29 May 2024 by Concierge, Hotel Management
Dear JaimeThank you again for this heartwarming review of your stay with us, we look forward to your next visit.
by A verified traveler from Burien
Posted 29 May 2024
Todo el personal muy amable.
Comment from Hotel Management
29 May 2024 by Concierge, Hotel Management
Estimada RosieUna vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
by A verified traveler
Posted 28 May 2024
We have stayed here twice now and always received excellent service and a beautiful room for the price. The buffet is delicious with lots of options. Rooms large and clean. Staff very friendly and knowledgeable of area. Easy to get a taxi or Uber and within walking distance of everything.
Comment from Hotel Management
28 May 2024 by Concierge, Hotel Management
Dear RicardoWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
