Ratings based on 526 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
The internet connection was terrible in the rooms. I had to go down to the lobby and even there is was still really very slow. Both me and my wife had the same issue on a mac as well as on a pc.
by A verified traveler from Naples
Posted 14 May 2024
Room smells and the pillows smell bad too. AC wasn’t on and it was so hot to sleep. There was no shampoo in the bathroom and it took them over an hour so I had to go to the front desk to get it.
by A verified traveler
Posted 18 May 2023
Comment from Hotel Management
26 Jun 2023 by Létitia, Hotel Management
Cher Pankaj,merci pour votre excellente note qui a ravi toute l'équipe. Nous travaillons dur chaque jour pour vous offrir la meilleure expérience et ce genre de note est notre récompense pour le travail fourni.Nous espérons vous accueillir à nouveau lors d'un prochain séjour.Cordialement,Létitia
by A verified traveler
Nice hotel.
Posted 8 Apr 2023 on HotelsGood hotel, staff very nice.
by A verified traveler
Posted 10 Oct 2022 on Hotels
Fantastic property and service,
by A verified traveler
Dirty disappointment
Posted 10 Oct 2022 on HotelsWouldn't return - Rooms aren't fresh and when windows are opened it lets in the cigarette air from the patrons constantly smoking near the entrance. They provide one towel and hide the other in a drawer which I didnt find until I read another review. Ridiculous. We were welcomed to breakfast however upon checkout were told it was an additional charge.. oh and there was a half eaten cookie on display, on top of all the others. Grim. The rooms had a light brown carpet, until you look at the corners of the room and realise the carpet should actually be a silver grey. Gross! Toilet brush covered in dirt... Lamps covered in dust.. just really unpleasant and dirty.
by A verified traveler
Posted 5 Jul 2022
This was a clean comfortable place to reside at for 2 nights. I enjoyed my stay there with my friend. Highly recommend this place to anyone.
by A verified traveler
Posted 28 Jun 2022
Didn’t seem like a four-star hotel. Towels were missing from room. WiFi took ages to work and the separate loo had no wash basin, so you have to walk into bathroom to wash hands. Hairdryer was difficult to use. Not great especially at nighttime. Plus it was quite expensive and prices seemed much cheaper next month.
by A verified traveler
Posted 22 Jun 2022
excellent facility, large and clean room
Comment from Hotel Management
23 Jun 2022 by Margaux, Hotel Management
Good afternoon,
Thank you for your kind review!
Your pleasant comment will serve as a motivation for all of us to continue providing you with the best service.
Thank you very much for this nice contribution, which rewards the work of our team.
We intend to stay as we are, with the best rates for our customers.
We pay special attention to our rooms to make our guests feel at home.
We are happy to read that you were fully satisfied with our bedding.
We look forward to your next visit,
Margaux, the front desk
by A verified traveler
Mixed experience. I'm sure better for most others!
Posted 11 Jun 2022 on HotelsMixed experience, would have been very negative if it wasn't for Hamisse on reception who was always smiling, helpful and understanding, so a big thank you to him. It just felt like "computer says no" the whole time.. no way they could find anything to eat for my 2yr old early evening, fair enough, was told we had to wait until 7pm when the restaurant would open.. ok.. so we did.. went to the restaurant at 7pm just to be told it was full tonight and we were told to find somewhere else. Went to reception and Hamisse kindly made a call and got us a table immediately.. there were so many free tables the entire time we were there, I don't understand why we were turned away. By the time we got both children to bed and set up the monitors it was just past 9pm, and we were told the cooks stop at 9pm (despite a massive table having only just been seated..) and there was no way they could get us anything to eat at all, and we were told to find somewhere else.. (not sure how they thought that would work with 2 children sleeping in the room). Back to Hamisse who kindly suggested deliveroo. Also very disappointing that the "seasonal" pool still wasn't open on a hot June summer's day.. (but that disappointment is completely our fault for not reading the small print.. but come on, June!!) The room was clean and a good size, and they had airport trolleys for luggage which was useful.
Comment from Hotel Management
23 Jun 2022 by Margaux, Hotel Management
Dear Sir or Madam,
Thank you for taking the time to post this review.
We are pleased to hear that you enjoyed the rooms and the pool area!
We strive every day to provide impeccable service that meets our guests' expectations. We are sorry to hear that your expectations were not met by our team.
We take your comment about your experience very seriously. We are sorry that you were not satisfied.
As you may have noticed, our team is indeed in the process of moving, but that does not preclude the fact that they are bending over backwards to make you feel as comfortable as possible.
However, I will be sure to pass this on to each department concerned so that it does not happen again.
We are aware that the hotel is quite old and that the facilities reflect this. However, we would like to reassure you that renovation work is planned for the near future.
We look forward to seeing you again for a stay worthy of a qualified 4 star hotel.
Margaux, the front desk
