Ratings based on 1,317 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Arlington
Posted 6 Jun 2024
The property was great.
Comment from Hotel Management
6 Jun 2024 by Big Cypress Lodge, Hotel Management
Thank you for visiting and for your feedback, Jackie!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Big Cypress Lodge, Hotel Management
Thank you for taking the time to leave a review. We hope to see you again soon!
by A verified traveler from Converse
Posted 4 Jun 2024
I slept so sound and rested great. I never sleep late and the setting in the room was so quiet and dark I finally got to sleep late for once. The pla e is beautiful and very convenient with free shuttle to main tour strip. Only thing went wrong was the overcharge to my card for the parking that was included with my VIP status with Expedia. Took me 5 phone calls to get my refund. Enjoyed my coffee in the morning on the first outside area very convenient to my room. The Jacuzzi was fantastic. For this tired hard working lady it was the best thing ever. Will redo this lodge again.
Comment from Hotel Management
5 Jun 2024 by Big Cypress Lodge, Hotel Management
Thank you for staying with us and for taking the time to submit a detailed review. We hope to see you again soon!
by A verified traveler from Blacksburg
Posted 3 Jun 2024
It’s unique. The view from the top observation deck is pretty neat, but really no need to spend more than an hour at this place.
Comment from Hotel Management
4 Jun 2024 by Big Cypress Lodge, Hotel Management
Thank you for visiting us and for taking the time to review our property.
by A verified traveler
Posted 2 Jun 2024
Such a fun time with family! Something for everyone and beautifully decorated.
Comment from Hotel Management
2 Jun 2024 by Big Cypress Lodge, Hotel Management
Thank you for staying with us and for taking the time to submit a review. We hope to see you again soon!
by A verified traveler
Posted 2 Jun 2024
Tv did not room we were there for 4 days though after I complained they did reimburse me a portion. There was a fight outside our room one night police involved and a man had a gun very frightening as I had my daughter and granddaughter in the room next to ours. Initially they charged us for parking our car we didn’t have a car. There was some mold in the shower as well. I probably would not return to the hotel. As far as staff the gentleman who served the breakfast was very nice, polite and professional.
Comment from Hotel Management
2 Jun 2024 by Big Cypress Lodge, Hotel Management
Thank you for staying with us and for taking the time to submit a detailed review.
by A verified traveler
Posted 2 Jun 2024
Very unique and so much to do !
Comment from Hotel Management
2 Jun 2024 by Big Cypress Lodge, Hotel Management
Thank you for staying with us and for taking the time to submit a review. We hope to see you again soon!
by A verified traveler
Posted 2 Jun 2024
Room was great. Being in a Bass Pro Shop was different. Since the store closed at 7 it was really quiet at night. Not sure the rooms were insulated that well because we could hear the kids in the room next to us.
Comment from Hotel Management
2 Jun 2024 by Big Cypress Lodge, Hotel Management
We appreciate your business and that you took time to submit a review. We hope you decide to visit us again!
by A verified traveler
Posted 31 May 2024
The only food option was Wahlberg‘s, they have a bowling alley with Bar & Grill that was OK and then they have a restaurant on the top floor. We did not die there. We just simply ran out of time.
Comment from Hotel Management
31 May 2024 by Big Cypress Lodge, Hotel Management
Thank you for visiting and for your feedback, Beth!
by A verified traveler
Posted 30 May 2024
For the most part the staff was extremely polite and accommodating. The front desk reps were knowledgably, patient and very upbeat. Housekeeping was friendly and respectful. Each time I passed a member they spoke and asked if I needed anything. I did have an incident at Waldburger. The server frightened me to the point that I will never visit a Restautant there again. I was picking up a take-out order. She accused me of disrespecting her. I was talking to some else and she took it that I was talking to her. And got in my face. I walked back to the bar, 5 min later she came to the bar and said, " I don't know who you think I am I'll mess you up heard me." I asked the bartender who was in hearing range for the manager. When I brought it to the attention of the manager on duty, he shrugged his shoulders and smiled dismissively. He never asked the employees name made no attempt to assure me that he would investigate the incident. He didn't ask my name of if I was staying in
the hotel, never asked if I was ok even with me looking upset and my voice was shaking. He did ask the employee's name (which I don't know because I was afraid to look at her). The bartender gave me the manger's name Haverya.
I've stayed at Bass Pro five times. Three with a friend and twice on my on. I love your hotel and planning to return in Sept and Dec. My hopes are that you instruct you management staff on deselection and courtesy. And frontline employees to bring any perceived conflict to mngment
Comment from Hotel Management
31 May 2024 by Big Cypress Lodge, Hotel Management
Thank you for bringing your experience to our attention. Please know we are addressing your feedback and issues with our Operations Team for further review and improvement.
