Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
It is in a laneway so not the grand entranve style hotel, but only one street away from trams, pubs, coffee shops and food. All within the free tram zone, which is an excellent service the city of Melbourne provides. Also leas than 2 mins walk to the old trolle tram 35 - melbournes tourism tram - also free - go melbourne
Comment from Hotel Management
21 Apr 2024 by Sheraton Melbourne Hotel, Hotel Management
Dear Donna,Thank you for your recent stay at Sheraton Melbourne Hotel.We are happy to hear that you enjoyed your stay with us.Melbourne is certainly a great city to get around and its we love our location, so glad to hear you did too.We look forward to welcoming you back in the near future.Kind RegardsSheraton Melbourne Hotel Team
by A verified traveler
Posted 26 Mar 2024
Location
Breakfast
Room
Comment from Hotel Management
26 Mar 2024 by Sheraton Melbourne Hotel Team, Hotel Management
Dear Ian,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay with us.We look forward to welcoming you back in the near future.Kind Regards,Sheraton Melbourne Hotel Team
by A verified traveler
Posted 8 Mar 2024
I think I have stayed in better 4 start hotels than this. The room was ok but there was hair on the pillow. The arm chair had a stain, the bathroom was too old, some motels would have better bathrooms, paint chipping off, and the body wash was empty. I called room service 6 times and it remained answered, i complained while checking out to Maleeka, she apologised but didn’t seem to care much.
Comment from Hotel Management
11 Mar 2024 by Fabiana, Hotel Management
Dear Guest,Greetings from Sheraton Melbourne.We were delighted to have you as a guest in our property during your time in Melbourne. We are really sorry to read that your stay did not meet your expectations and we would like to express our deepest apologizes. Our guest feedback is very valuable for us and we have immediately shared your review with our team and put a focus on training all our associates on how to interact with a customer. We will make sure to improve our housekeeping service as well to meet the standards you are used to. As a 5-star customer, we understand that you are awaiting a high level of service. What happened during your stay, in term of room cleaning, is not part of our habits and our management team will make sure to monitor the team to maintain our quality. We sincerely hope to host you again and we remain at your complete disposal. Best Regards,The Hotel Management
by A verified traveler
Posted 6 Mar 2024
There was an issue with the light beside my bed that made it unable to turn off all night, which could not be fixed until the next day and really affected my sleep. Other than that it was very clean and comfortable with a great pool.
Comment from Hotel Management
6 Mar 2024 by Sheraton Melbourne Hotel Team, Hotel Management
Dear Cheryl,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear you enjoyed your stay overall. Rest assured that your feedback regarding the lights have been passed on to our Engineering manager and we have rectified the lighting issue.We look forward to hosting you again in the future.Kind Regards,Sheraton Melbourne Hotel Team
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
6 Mar 2024 by Sheraton Melbourne Hotel Team, Hotel Management
Dear Joel,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear you enjoyed your stay.We look forward to hosting you again in the future.Kind Regards,Sheraton Melbourne Hotel Team
by A verified traveler
Posted 3 Mar 2024
Service, The staff were awesome
Comment from Hotel Management
6 Mar 2024 by Sheraton Melbourne Hotel Team, Hotel Management
Dear Joanne,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay and you found the staff service awesome.We look forward to welcome you back in the future.Kind Regards,Sheraton Melbourne Hotel Team
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Sheraton Melbourne Hotel Team, Hotel Management
Dear Rod,Thank You for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you enjoyed your stay with us.We look forward to seeing you again in the near future.Kind Regards,Sheraton Melbourne Hotel Team
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Sheraton Melbourne Hotel Team, Hotel Management
Dear Joel,Thank you for your recent stay at Sheraton Melbourne Hotel.We are pleased to hear that you enjoyed your stay and it was a 10 out of 10. You will soon also receive a survey from Marriott HQ and we will be delighted if you can share your 10 rating as this is shared with Marriott HQ.Thank you again and we hope to host you again in the near future.
by A verified traveler
Posted 28 Jan 2024
Family was looking forward to buffet breakfast, but it was quite small and only average. Hotel faces a carpark. For the price we paid, it did not feel like a 4.5 star hotel. The common areas felt cramped and unimpressive. Nothing was bad, but we did feel disappointed for the price we paid and what we were expecting.
Comment from Hotel Management
30 Jan 2024 by Sheraton Melbourne Hotel Team, Hotel Management
Dear Amanda,Thank you for your recent stay at Sheraton Melbourne Hotel.I am sorry to hear that your stay was not satisfactory. Rest assured that the feedback has been shared with the respective areas so further improvements can be introduced .We look forward to host you next time so we can provide you with a more memorable stay.
by A verified traveler
Posted 28 Jan 2024
Nice hotel, close to everything. Easy to walk to the Australian Open.
Comment from Hotel Management
31 Jan 2024 by Sheraton Melbourne Hotel, Hotel Management
Dear Craig,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.
