Ratings based on 1,142 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Arianna, Hotel Management
Dear guest, Thank you so much for taking the time to share your feedback about your recent stay with us. We loved having you here, and are delighted to hear that you enjoyed your experience and found several aspects of your stay to be exceptional. If there's anything else you would like to share or if we can assist you further, please do not hesitate to reach out to us directly. Kind Regards, Punthill South Yarra
by A verified traveler
Posted 17 Apr 2024
Location next to the train station, restaurants and the Yarra is perfect. Guess services were great, the property was clean. The bathroom was a bit tired.
Enjoyed our 3 weeks stay and will return
Comment from Hotel Management
15 May 2024 by AA, Hotel Management
Dear Heather,Thank you for your kind review. We're delighted to hear that you enjoyed our prime location, appreciated our guest services, and found the property clean.We also acknowledge your comment about the bathroom and will look into ways to refresh and improve it. It's wonderful to know you had an enjoyable three-week stay with us and plan to return.We look forward to welcoming you back soon!Warm regards,AriannaPunthill South Yarra
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
21 May 2024 by AA, Hotel Management
Thank you so much for your glowing review and the perfect score! We're thrilled to hear that you had such a wonderful experience during your stay with us.Providing exceptional service and ensuring our guests have a memorable stay is our top priority, so it's incredibly rewarding to receive such positive feedback. We're delighted that you found everything to your satisfaction and that we could contribute to making your time with us enjoyable.We truly appreciate your kind words and the time you took to share your experience. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.
by A verified traveler
Posted 29 Feb 2024
I prepaid two nights of parking but only used one night. Was told at check in and check out time that only will be charged as per actual usage.
Later I never saw the refund of parking fee and was told they cannot remember such case.
Welcome letter said everyday cleaning except weekend and full service at third day of stay. But third day no cleaning service at all and was told the letter was incorrect.
Comment from Hotel Management
7 Mar 2024 by Sophie, Hotel Management
Good Morning Jiayi,We apologize for any inconveniences you experienced during your stay. Your satisfaction is of the utmost importance to us, and we are committed to making things right. Our team has carefully reviewed your comments, and we would like to assure you that we are taking the necessary steps to address the issues you raised.We understand the importance of a comfortable and enjoyable stay for our guests, and we regret falling short of your expectations. Please be assured that your comments have been shared with our team, and we are actively working to improve the areas mentioned.We hope that you would consider giving us another opportunity to serve you in the future. Your satisfaction is our priority, and we are dedicated to providing you with an exceptional experience during your next visit.Once again, we appreciate your feedback, and we look forward to the opportunity to welcome you back and exceed your expectations.Kind Regards,Sophie
by A verified traveler
Posted 26 Feb 2024
We were disapointed that washing machine wasn t working.
Comment from Hotel Management
7 Mar 2024 by Sophie, Hotel Management
Good Morning Geoffrey,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you faced due to the non-functioning washing machine during your stay. Your feedback is crucial to us, and we appreciate your understanding as we address this issue.Please be assured that we have already dispatched our maintenance team to assess and rectify the problem with the washing machine. We understand the importance of having such amenities in proper working order, and we regret any disruption this may have caused to your stay.In the meantime, if there is anything specific we can do to make your current or future stay more comfortable, please don't hesitate to let us know. We value your feedback and will use it to improve our services and prevent such occurrences in the future.Kind Regards,Sophie
by A verified traveler
Posted 19 Feb 2024 on Hotels
by A verified traveler
Posted 18 Feb 2024 on Hotels
by A verified traveler
Posted 16 Feb 2024
Did not provide services during stay on Fri/sat/sun.
Serviced apartment??
Comment from Hotel Management
7 Mar 2024 by Sophie, Hotel Management
Dear Patricia,Thank you for bringing to our attention your concerns regarding the lack of services provided during your stay over the weekend. We sincerely apologize for any inconvenience this may have caused and appreciate the opportunity to address this matter.We understand the importance of consistent and reliable services, especially in a serviced apartment setting, and we regret falling short of your expectations. We do however state that there is no weekend servicing, however are always available for any amenity top ups, towel replacement and rubbish removal at any time.Kind Regards,Sophie
by A verified traveler
Posted 4 Feb 2024
Staff were great, easy parking,
Comment from Hotel Management
7 Mar 2024 by Sophie, Hotel Management
Dear Melanie,I wanted to take a moment to express our gratitude for the positive feedback we recently received from a guest regarding their experience with our establishment.These commendations reflect the hard work, commitment, and attention to detail that each member of our team brings to their role. It's moments like these that remind us of the importance of our collective effort in creating a memorable experience for our guests.Look forward to welcoming you back to the hotel in the future.Kind Regards,Sophie
