Ratings based on 3,743 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Excellent location for the property, good service and amenities. The room does need a serious touch up in lighting. It was very dim with all the lights on and the window was facing the adjacent building so you didn’t get much light from there either. Shower floor was dirty with stains and marks.
The front door doesn’t close fully by itself and you have to remember to pull it hard to lock it. The keycard access on our door was also pulled off/tampered with on one of the nights which made us worried about the security of our room.
The freezer also made this loud, breathing sound that LITERALLY sounds like someone is standing in the room. Very difficult to sleep at night with it..
Comment from Hotel Management
16 Apr 2024 by Oaks on Willaim suites, Hotel Management
Dear Guest, We are glad to hear that you liked our hotel location and service. Please accept my apologies that your guest room did not living up to your expectations. Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.
by A verified traveler
Posted 11 Apr 2024
Place is dingy with stained ceilings and carpets. It needs renovation. The location is good and we enjoyed the view from the 17th floor.
Comment from Hotel Management
12 Apr 2024 by Oaks on Willaim suites, Hotel Management
Dear Guest, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We hope to have the opportunity to welcome you back and improve on your experience in the near future.
by A verified traveler
Posted 8 Apr 2024
Good location, very close to Queen Victoria market, so many trams options, just hop on the tram within free tram zone n explore the city.
Comment from Hotel Management
9 Apr 2024 by Oaks on Willaim suites, Hotel Management
Dear Guest, We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
by A verified traveler from Mesa
Posted 8 Apr 2024
The Bathroom was dirty exhaust fan was filthy shower was dirty with mold in corners
Comment from Hotel Management
9 Apr 2024 by Oaks on Willaim suites, Hotel Management
Dear Guest, Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken.We hope to have the opportunity to improve on your experience in the near future.
by A verified traveler
Posted 7 Apr 2024
Not really close to CBD
Comment from Hotel Management
9 Apr 2024 by Oaks on Willaim suites, Hotel Management
Dear Guest, We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
by A verified traveler
Posted 6 Apr 2024
Not as clean as should be
Lack of cooking equipment
Good location
Good sized room
Comment from Hotel Management
9 Apr 2024 by Oaks on Willaim suites, Hotel Management
Dear Guest, Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken.We hope to have the opportunity to improve on your experience in the near future.
by A verified traveler
Posted 1 Apr 2024
Close to the market..Small but very clean inside
Comment from Hotel Management
2 Apr 2024 by Oaks on Willaim suites, Hotel Management
Dear Guest, We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.
by A verified traveler
Posted 28 Mar 2024
Melbourne is easy to get around with the Trams, but this location was a little far from everything except for Queen Victoria Markets.
Comment from Hotel Management
28 Mar 2024 by Oaks on Willaim suites, Hotel Management
Dear Guest, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us.
by A verified traveler
Posted 24 Mar 2024
The staff were very friendly and super helpful
Comment from Hotel Management
25 Mar 2024 by Oaks Melbourne on William Suites, Hotel Management
Dear Jody,We're glad to hear that you enjoyed your stay with us, and that you found our staff to be friendly and helpful. Thank you for your kind words, I'll ensure to pass your comments to them to continue to motivate and inspire them. We look forward to an opportunity to welcome you back to the hotel.Kind regards,
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Oaks on Willaim suites, Hotel Management
Dear Guest, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
