Ratings based on 137 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Was an enjoyable stay, staff were very helpful and made feel welcome.
by A verified traveler
Posted 24 Mar 2024
Good a commodity on and relatively quiet, easily accessible. Breakfast is over-priced and have to pay separately for a barista coffee. Should at least have some bottled water in the fridge in the room as well.
Comment from Hotel Management
25 Mar 2024 by Dinesh, Hotel Management
Dear Helen,Thank you for your feedback and we are pleased to hear you had a comfortable stay. We are looking forward to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 8 Mar 2024
I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)
Comment from Hotel Management
12 Mar 2024 by Dinesh, Hotel Management
Dear Dianne,Thank you for your feedback and please accept my apologies if you felt that our team members were unhelpful.It is often difficult for us to control events outside the hotel however the team would have been happy to offer you a different room. We do hope to offer you a better experience on your next visit.RegardsDinesh
by A verified traveler from christchurch
Posted 6 Feb 2024
Hidden costs and rude staff
Comment from Hotel Management
8 Feb 2024 by Dinesh, Hotel Management
Hi Ahmad, thank you for your feedback. We noted that the only extra cost that you have paid for is for the Car parking. This charge is mentioned in the reservation confirmation from Expedia and is also mentioned on the website. Kind regards,
by A verified traveler
Posted 25 Jan 2024 on Wotif
Courteous staff. Very clean room.
Comment from Hotel Management
31 Jan 2024 by Dinesh, Hotel Management
Hi Inika, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,
by A verified traveler
Posted 22 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Dinesh, Hotel Management
Hi Tony, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,
by A verified traveler
Posted 21 Jan 2024 on Wotif
Comment from Hotel Management
23 Jan 2024 by Dinesh, Hotel Management
Hi Michelle, Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,
by A verified traveler
Posted 19 Jan 2024
Everything is great in this hotel. We got the suites on the top floor looking out the city.A
Comment from Hotel Management
23 Jan 2024 by Dinesh, Hotel Management
Hi Natalia, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Dinesh, Hotel Management
Hi, thank you for your feedback and stay with us. We are glad to hear that you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,
by A verified traveler
Posted 6 Jan 2024
Great stay again. Comfortable bed and bedding. Room with everything I needed. Quiet. Convenient location for trains and trams. Will return.
Comment from Hotel Management
23 Jan 2024 by Dinesh, Hotel Management
Hi Sue, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,
