Ratings based on 982 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
I could at times hear people talking in the next room, maybe it was the TV?
The hallway hadn't been vacuumed and wasn't for the three nights I was there.
There was cobwebs on the ceiling light.
The restaurant menu was ordinary and I thought for that expensive. The bar food was again, no great shakes.
They charge for WiFI. A thing of the past.
There was nothing in the fridge to drink or snacks.
The bed was good.
I will never again go to a Mecure Hotel.
by A verified traveler
Posted 8 Apr 2024
The service on front desk
by A verified traveler
Posted 8 Apr 2024
The staff at the front desk was not helpful or professional. They would overcharge you without any explanation. I came to them at the checkout to ask the total price I paid for, however they were not willing to help and instead just gave you a hard-to-read account detail. I had to do the math myself to prove that I was charged incorrectly. The guy then was reluctant to change to the correct amount I booked for. I still haven’t got the deposit for my refund so far and either for the security bond after a week’s time.
Mercure shared the same reception with Pullman. Suspect they treat guests differently for the cheaper booking.
by A verified traveler
Posted 1 Apr 2024
Old building, dirty
by A verified traveler
Posted 25 Mar 2024
Not 4 star hotel more like 3-2 and whole place smells like Mould, this is not Australian standard. Staff were helpful.
by A verified traveler
Posted 26 Feb 2024
Watch your stuff in the lobby, my wife walked away from her purse and it was stolen with a lot of money in it.
by A verified traveler from Clifton Hill
Posted 24 Feb 2024
Was all right but nothing special. The service in the restaurant may improve on the future.
by A verified traveler
Posted 11 Feb 2024
Great staff and comfortable stay, good value for money
by A verified traveler
Posted 7 Feb 2024
Great hotel
by A verified traveler
Posted 28 Jan 2024 on Wotif
