Ratings based on 960 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Comfortable bed, nice staff, room was clean, coffee and breakfast ready in the morning all included. All ai need to be happy. 😊
Comment from Hotel Management
2 Jun 2024 by Rachid alaoui, Hotel Management
ChatGPTWe're thrilled to hear that you had such a wonderful experience with us! It's fantastic to know that you found our beds comfortable, our staff nice, and your room clean. Providing a cozy and welcoming atmosphere for our guests is always our top priority. We're delighted that you enjoyed our complimentary coffee and breakfast, and it's our pleasure to ensure your satisfaction during your stay. Thank you for your kind words, and we can't wait to welcome you back for another delightful visit!
by A verified traveler
Posted 28 May 2024
Staff was helpful and nice. The pillows on the beds weren’t the best. That was my only minor complaint
Comment from Hotel Management
2 Jun 2024 by Rachid alaoui, Hotel Management
ChatGPTThank you for sharing your feedback with us! We're thrilled to hear that our staff was helpful and nice during your stay. However, we apologize that the pillows on the beds didn't meet your expectations. Your comfort is important to us, and we'll certainly take your comments into consideration to improve our amenities. If you ever have any preferences or special requests during your next stay, please don't hesitate to let us know. We appreciate your valuable input and hope to have the opportunity to welcome you back for another enjoyable experience soon!
by A verified traveler
Posted 27 May 2024
Nice property at a good price. Nice clean room
Comment from Hotel Management
2 Jun 2024 by Rachid alaoui, Hotel Management
Thank you so much for your wonderful 5 out of 5 rating! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we're thrilled that our staff's helpfulness and friendliness made a positive impact on your stay. We're sorry to hear about the issue with the pillows, and we'll certainly take that feedback into consideration to ensure we continue to improve. We appreciate your valuable feedback and hope to have the pleasure of welcoming you back again soon!
by A verified traveler from Tampa
Posted 27 May 2024
Comment from Hotel Management
2 Jun 2024 by Rachid alaoui, Hotel Management
Thank you so much for your glowing 5-star review! We're thrilled to hear that you enjoyed your experience with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We appreciate your feedback and hope to welcome you back again soon for another fantastic experience!
by A verified traveler
Posted 23 May 2024
good
Comment from Hotel Management
28 May 2024 by Rachid Alaoui, Hotel Management
We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty.Your feedback is invaluable to us as it helps us identify areas for improvement. Please know that we are addressing these concerns with our team to ensure that future guests do not encounter the same issues..Thank you again for your feedback.Sincerely,
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
2 Jun 2024 by Rachid alaoui, Hotel Management
Thank you so much for your glowing 5-star review! We're thrilled to hear that you enjoyed your experience with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We appreciate your feedback and hope to welcome you back again soon for another fantastic experience!
by A verified traveler
Posted 19 May 2024
Never saw the facility.
They over booked the hotel and called to tell me after I had called earlier in the day notifying them of a later check in.
They said my payment would be refunded and o need to be sure that that happens. This experience has been horrible and they stated there was nothing they could do nor could the manager get me a room at a sister property in the area. I need this to corrected and my payment returned and more honestly for how poorly of an experience this has been.
Comment from Hotel Management
20 May 2024 by Rachid alaoui, Hotel Management
I'm truly sorry to hear about your disappointing experience. It sounds incredibly frustrating to have your reservation canceled last minute due to overbooking, especially after confirming your late check-in earlier in the day. Rest assured, I completely understand your concerns about receiving a refund promptly and ensuring that the issue is rectified. Please note that the refund has been issued. Please accept our sincere apologies.Thank you,
by A verified traveler
Posted 19 May 2024
I liked the stay overall good
Comment from Hotel Management
20 May 2024 by Rachid alaoui, Hotel Management
Thank you for sharing your feedback! We're delighted to hear that you had an overall positive experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that you enjoyed your time at our hotel. If there's anything specific that stood out to you or if there are any areas where you think we can improve, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon for another enjoyable stay!
by A verified traveler
Posted 18 May 2024
Staff was friendly. Easily accessible food and shopping for a short stay.
Comment from Hotel Management
20 May 2024 by Rachid alaoui, Hotel Management
ChatGPTWe're thrilled to hear that you found our staff to be friendly and that you appreciated the convenience of having easily accessible food and shopping options nearby during your short stay. Providing a welcoming atmosphere and convenient amenities are top priorities for us, and we're glad to hear that we met your expectations in these areas. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 13 May 2024
The hallway and room did not smell good, the carpet did not looked vacuumed
Air freshener is need in hallway s and room.
At check in we were told breakfast was from 8 am to 10 am we went down at 9am an we were told it was closed and breakfast is from 7:30 to 9:am
Comment from Hotel Management
16 May 2024 by Rachid alaoui, Hotel Management
We apologize for the unpleasant odors you encountered in the hallway and room during your stay. Maintaining a fresh and inviting atmosphere is important to us, and we regret that we did not meet your expectations in this regard. Your feedback regarding the need for air fresheners in the hallways and rooms is noted, and we will address this with our housekeeping team to ensure improvements are made.Regarding the breakfast timing discrepancy, we sincerely apologize for any inconvenience this may have caused. We will review our communication procedures to ensure that accurate information is provided to our guests at all times.Your satisfaction is important to us, and we appreciate you bringing these matters to our attention. If there's anything else we can do to improve your experience or if you have any further feedback, please do not hesitate to reach out to us directly. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
