Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Friendly staff, clean, noise free, good breakfast
Comment from Hotel Management
25 May 2024 by The ibis team, Hotel Management
Dear , Anais Thank you for your feedback. We hope to welcome you back to Melbourne and the Ibis Melbourne Hotel and Apartments. Kind Regards, Guest Relations.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
25 May 2024 by The ibis team, Hotel Management
Dear , Lisa Thank you so much for taking the time to let us know how you feel after your recent stay with us - it is appreciated and valued. Come back soon please. Kind Regards, Guest Relations.
by A verified traveler
Posted 13 May 2024
good
Comment from Hotel Management
18 May 2024 by The ibis team, Hotel Management
Dear , SIQI Thank you for your lovely review of your stay at Ibis Melbourne Hotel and Apartments. I am delighted to read you enjoyed all of the facilities and the service from the staff - which resulted in a great holiday. We do hope to have the opportunity to welcome you back to Melbourne. Kind Regards,
by A verified traveler
Posted 14 Apr 2024
Loved the location. Restaurant was basic but nice! Room was clean and not too tiny but enough for a one night. Easy to access and locate, plenty around and very central. Definitely recommend. Smelt really lovely!
Comment from Hotel Management
15 Apr 2024 by The ibis team, Hotel Management
Dear , Jemima Thank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.
by A verified traveler
Posted 12 Apr 2024
Excellent location, clean comfy bed
Comment from Hotel Management
15 Apr 2024 by The ibis team, Hotel Management
Dear , Narelle Thank you for your lovely review of your experience at Ibis Melbourne - it is valued and appreciated. We hope to welcome you back to Melbourne in the not too distant future. Kind Regards, Guest Relations
by A verified traveler
Posted 3 Apr 2024
Within the free ride tram zone close to city centre heaps of shops restaurants cafes
Comment from Hotel Management
6 Apr 2024 by The ibis team, Hotel Management
Dear , Michael Thank you for taking the time to write about your experience with us. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind Regards, Guest Relations.
by A verified traveler from Tsujigado
Posted 15 Mar 2024
Friendly staff
Comment from Hotel Management
16 Mar 2024 by The ibis team, Hotel Management
Dear , Jerome Thank you so very much for taking the time to review your recent stay. It is pleasing to read that you found the reception service to be exceptional. The team does work hard to provide genuine high quality service to all our guests. I will personally thank Morgan for making your stay special, but they all will really love reading your kind feedback. I hope to welcome you back again soon. Kind Regards,
by A verified traveler
Posted 11 Mar 2024
We do NOT recommend this hotel. The staff were very unfriendly and inefficient. The receptionist was the rudest people I have met in my entire trip in the friendly country of Australia. Moreover, there isn’t a self-check out box that allows people to drop their access cards. Long queues all the time. Make sure you leave enough time if you are in a hurry. Also, the hotel location is really bad. It is 30 minutes away from the drop off location of the airport sky bus, which appeared to be the only public transportation from the airport. Even the closest tram station required a 15-minute walk (with heavy suitcases), and there was only a tram once every 20 minutes. Rooms are not small but very noisy. We could hear the sound of coffee cups and spoons from the room next door every morning. I was expecting more from the Ibis group but this is just disappointing.
Comment from Hotel Management
11 Mar 2024 by The ibis team, Hotel Management
Dear , Ng Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.
by A verified traveler
Posted 8 Mar 2024
Near tram stop, breakfast ok but more pastries would have been nice
Comment from Hotel Management
9 Mar 2024 by The ibis team, Hotel Management
Dear , Elaine Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
9 Mar 2024 by The ibis team, Hotel Management
Dear , Rachelle Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations
