Ratings based on 987 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Nice- clean - very comfortable bed-no free breakfast-no fan in the bathroom - body wash dispenser was empty
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Barbara,Thank you for staying with us and complimenting our comfortable accommodations. That said, we apologize for any concerns you had with our bathroom amenities, and our team will be sure to correct any issues immediately. It was great having you visit, and we hope you will consider returning to see us the next time you are in the area.
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 6 May 2024
I don’t know how anything was I didn’t stay they’re after reading all the reviews! Of room
Odors bed bugs, molding and smoke!!!! I have allergies and I definitely was NOT going to put myself at risk. They didn’t even call me and ask where I was or anything
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Marylou,What you've described is deeply concerning to us. These comments do not reflect the level of quality that guests have come to expect from staying with us. Rest assured, we will relay your concerns to our team to ensure our high standards of cleanliness and comfort are being met going forward. It was a pleasure having you here, and we hope you'll give us another chance to change your perception in the future.
by A verified traveler
Posted 6 May 2024
Nice place for a stop during travels. Quite, clean and comfy bed.
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear David,We're delighted you chose us for a nice stop during your trip. Our priority is to provide a quiet, clean, and comfortable environment for our guests. Hopefully, you had the chance to explore our area near Port Canaveral and just across the street from Brevard Zoo, which is in the top 10% of zoos in the country. Thank you for your kind words, and we hope to welcome you back to Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel for another comfortable stay in the future!
by A verified traveler from White Plains
Posted 3 May 2024
Property is older and needs a facelift.
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Cara,Thank you for your feedback. We appreciate your honesty and understand your concerns. Rest assured, we are continuously working to improve our property to enhance the experience for our guests. We hope you'll consider staying with us again in the future for a stay that is sure to exceed your expectations.
by A verified traveler
Posted 28 Apr 2024
Staff was rude during check in, the TV had a line in the middle of the screen. Hard to watch it. Restaurant was no good service. Just not a good stay.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Charles,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Rest assured that we will speak with our front desk team about your concerns and reinforce our commitment to providing outstanding service. We will also have maintenance take a look at your TV and make any necessary fixes. Your feedback is valuable, and we hope you'll give us another try in the future.
by A verified traveler
Posted 26 Apr 2024
Breakfast is excellent. We stayed three nights but only got one day changing towels.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear Zhining,Thank you for staying at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're pleased that you enjoyed our breakfast. We also aim to offer prompt and efficient housekeeping services, and we apologize if we fell short during your stay. We will address this to ensure a more consistent service in the future. It would be wonderful to welcome you back for an even more seamless experience.
by A verified traveler
Posted 23 Apr 2024
It was great, the staff was awesome!
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Colleen,Thank you for staying with us and for your fantastic review! We are glad you enjoyed your time and that our friendly team could enhance your visit. If you are visiting Port Canaveral, The Bevard Zoo, or Kennedy Space Center in the future, please stay with us again!
by A verified traveler
Posted 9 Apr 2024
I would definitely stay at this property again.
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Dear Thomas,It was a pleasure to host you at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're delighted you had a great stay with us. On behalf of our team, we're looking forward to seeing you again and showing you all that Melbourne has to offer.
by A verified traveler
Posted 31 Mar 2024
Clean, comfortable, well kept older property. Staff at desk were friendly. Bed super comfortable. Bathroom in 301 clean, but dated-had to jiggle that toilet handle to stop it running, minor issue!
Comment from Hotel Management
5 Apr 2024 by General Manager, Hotel Management
Dear Anne,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our clean, comfortable rooms impressed you. The next time you're in the area, please come see us again at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel for another great stay!
