Ratings based on 952 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Terrible internet.
Loud, walls are pretty thin.
by A verified traveler
Posted 28 Apr 2024
Reported a maintenance issue on my first day of stay but haven’t fix the issue
by A verified traveler
Posted 20 Apr 2024
This room was filthy upon checking in. Had to wait for it to be cleaned and it was still dirty when I went in afterwards. The tv did not work for the two nights I stayed there even though I complained to the front desk 3 times, they did nothing about it. Wasn’t even offered an apology, just ‘we will pass on the feedback’. Very disappointing and would never recommend anyone to stay here.
by A verified traveler
Posted 19 Apr 2024
Staff friendly. Room clean.
by A verified traveler
Posted 6 Apr 2024
We have regular hit and miss at the Crest. This stay was ok but a bit of a miss, not wholly the hotel’s fault. The neighbouring balcony, quite close, partied to 4:30am, the room smelt like men’s after shave had been sprayed to cover a damp smell, and we had to turn off the fridge coz it was so noisy and the milk was frozen! We turned it back on in the morning but wonder if this was why the room smelt. The bathroom was a bit ‘manky’ with grout that needed a good scrubbing. The bed was comfy, the room was spacious and the staff were lovely as always. The price was cheap but if this had been my only stay at this hotel I wouldn’t have returned. It is not a 4star hotel. More a 3 for this stay.
by A verified traveler
Posted 19 Mar 2024
Bed was okay.
Bathroom left a lot to be desired (mould in shower, the shower head bracket was loose).
There's no sound protection with the room next door so I enjoyed the neighbours loud conversation till about 4.30am.
New A/C was handy as it wasn't working last time I stayed here.
Staff are great 10/10 service but the rooms need a big refurb.
by A verified traveler
Posted 18 Mar 2024
The staff were nice but the room i got was a little run-down and not spotless
by A verified traveler
Posted 18 Mar 2024
Great stay. Neighbours a little rowdy both nights around 10pm for 5 mins but other than that, silent and clean. with big bed and big bath sheets. The only critique is the doona with big ink stains should have been retired from service. Otherwise a terrific stay.
by A verified traveler
Posted 11 Mar 2024
Hotel was noisy from the boarding house next door also the shower smelt dirty maybe old mould smell other than that was ok, bed was comfortable.
by A verified traveler
Posted 7 Mar 2024
