Ratings based on 423 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Apr 2024
Great experience. Thanks
Comment from Hotel Management
10 Apr 2024 by Front Office Supervisor, Hotel Management
Hi India,Thank you for your rating!We appreciate you taking the time to do this and we hope to see you again!
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
10 Apr 2024 by Front Office Supervisor, Hotel Management
Hi Mehdi,Hi India,Thank you for your rating!We appreciate you taking the time to do this and we hope to see you again and to have the chance to provide you an improved experience!
by A verified traveler
Posted 1 Mar 2024 on Wotif
Excellent cabin and facility and check in and communication regarding check in. When ask a question from young staff member upon checkout both were dismissive.
Comment from Hotel Management
3 Mar 2024 by Front Office Supervisor - BIG4 Melbourne , Hotel Management
Hi Robert,Thank you for taking the time to leave us a feedback. We truly do appreciate all feedback as it helps us to continually improve upon all aspects of our services.We are glad to hear you enjoyed the facilities in the cabin and that you had a pleasant check-in experience.We are sorry to hear that you did not receive our usual high standard of customer service during checkout. We will look to conduct further training for our staff in regards to this.Thank you again for your review and we hope to see you again in the future!
by A verified traveler
Posted 26 Feb 2024 on Wotif
Cabin 85, 1 bedroom 4 berth cabin - 6 nights in late Feb ‘24 (1 adult, 1 5yo child) at approx $160pn.
Positives
- convenient location (provided you have a car)
- Woolies nearby
- dishwashing liquid, dish cloth & garbage bags provided
- mini fridge, mini stove & oven, microwave, toaster & kettle provided, along with basic cookware
- aircon & heater work well
- main bed is comfy (pillows awful though)
- playground on site
Negatives
- annoying having to use a 6 number key code to exit (entry I understand, but exiting?!)
- we had no hot water on 26 Feb & no warning or explanation
- cabin is super noisy with no sound proofing at all. Large trees overhead mean we had possums partying hard on the roof every night / early AM.
- pool is FREEZING, not warm/solar heated as advertised. We were here on a 37 degree day (previous days had been high 30s), yet the pool was freezing. Spa is heated, but to lukewarm pool temperature, not warm spa temperature.
- air hockey is advertised in the games room but doesn’t exist. (They do have table tennis, giant chess & giant connect 4, but my son’s heart was set on the air hockey he’d seen in the pictures.)
- Query if the cabin floor is ever washed or only swept or vacuumed because our feet were black after walking on it for a short period.
- ironing board was damaged & iron leaked water everywhere
- window & door screens have huge holes so let in bugs if you want fresh air.
- tv not “smart” so you can only access free to air
Comment from Hotel Management
28 Feb 2024 by Front Office Supervisor - BIG4 Melbourne , Hotel Management
Hi Alysha,Thank you for taking the time to leave us your review of your stay. We appreciate all feedback, as it helps us to continually improve our guest experience. We are glad to hear that you enjoyed the convenient location of the Park and the amenities provided in the cabin.We understand your disappointment with some aspects of the Park. We apologise that some of these were not up to standard during your visit and we will take this on board for future improvements.Thank you again for your feedback and we hope you reconsider us for a future stay when these improvements have been implemented.
by A verified traveler
Posted 25 Feb 2024 on Wotif
We and our 3 kids had a great weekend stay here, check inn was a breeze with helpful friendly staff, layout of the park was easy to navigate, fantastic facilities and playgroung and pool exceptional! There is a shopping centre within walking distance and lots of dining options, we choose burgrill which was close by And a fantastic meal. 10/10
Comment from Hotel Management
28 Feb 2024 by BIG4 Melbourne, Hotel Management
Hi Michelle,Thank you for your feedback!We are very happy that you enjoyed your experience staying at our Park!
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by BIG4 Melbourne, Hotel Management
Hi there, Thank you for your rating!
by A verified traveler
Posted 11 Feb 2024 on Wotif
Comment from Hotel Management
14 Feb 2024 by Ameen - Front Office Supervisor, Hotel Management
Hi Casey,Thank you for your rating.Please don't hesitate to get in touch with us should you want to share the details about your experience. We are always open to feedback as they are valuable for our continuing effort to create the best experience for our guests.
by A verified traveler
Posted 28 Jan 2024
Very nice but overpriced
Comment from Hotel Management
28 Jan 2024 by BIG4 Melbourne, Hotel Management
Thank you for your feed back.
by A verified traveler
Posted 6 Dec 2023
A bit disappointed by flooring was lifting and seemed greasy like floor hadn't been mopped and having a 2 year old, tripped a few times on lifted flooring
by A verified traveler
Posted 4 Dec 2023 on Wotif
Great for a 1 night weekend trip, close to relatives, pity it was too wet to use the pool & spa. Would definitely use again if necessary
